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Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

Suttle, Marilyn, Vest, Lori Jo

47 valoraciones por Goodreads
ISBN 10: 0814414397 / ISBN 13: 9780814414392
Editorial: AMACOM, 2009
Usado Condición: Good
Librería: Better World Books Ltd (Dunfermline, Reino Unido)

Librería en AbeBooks desde: 13 de octubre de 2008

Cantidad disponible: 1

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Descripción

Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. N° de ref. de la librería GRP91019826

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Detalles bibliográficos

Título: Who's Your Gladys?: How to Turn Even the ...

Editorial: AMACOM

Año de publicación: 2009

Condición del libro:Good

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Sinopsis:

Book by Suttle Marilyn Vest Lori Jo

Críticas:

Selected by Customer Service Newsletter as one of the best customer service books of 2009: "Who's Your Gladys? offers not only a detailed look at how customer service works at several successful companies, it provides a convenient blueprint for how to examine and benchmark your own customer service operations."

"Sobre este título" puede pertenecer a otra edición de este libro.

Descripción de la librería

Better World Books generates funding for literacy charities through the sales of second-hand books. Our current partner charities are READ International,the National Literacy Trust, Room to Read, Scottish Book Trust (Registered Charities no. 1128534, no. 1116260, no.1125803, SC027669), and the National Adult Literacy Agency. Much of our stock is ex-library due to our close relationships with UK libraries. We offer a service that helps them keep their unwanted books out of landfill. All ex-library books will be marked as such in their individual listings. 99% of orders are dispatched within 24 hours and we offer a 100% money back guarantee if you are not completely satisfied.

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