customer satisfaction measurement. analysis and improvement(Chinese Edition) - Tapa blanda

customer satisfaction measurement. analysis and improvement

Librería:

liu xing
(Nanjing JiangSu, JS, China)

Valoración

Valoración del vendedor:

Descripción paperback. Condición: New. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback. Pages Number: 0 Publisher: China Standard Press Pub. Date :2009-11-01. This book is by the Shanghai Academy of Quality Management to compile a book on the theory and application of customer satisfaction monograph. It summarizes recent research on customer satisfaction in the latest theory. absorbing the majority of enterprises and quality of workers in innovative practices. Book publishing and distribution for companies concerned about customer needs. enhance quality improvement. will be a reference. This book is for business leaders and managers. and related advisory bodies. the quality of intermediary service organizations workers to read. but also as a reference material relevant professional institutions. Contents: the content Section of customer satisfaction and customer satisfaction measurement model for the development of Section III and the main contents of the book is organized Chapter Summary measure of customer satisfaction measurement index design section II measurement index system step example of Section IV measurement indicators measure quantitative Summary Chapter customer satisfaction survey the basic contents of the first section of the questionnaire design of Section II of the questionnaire survey of test methods Section IV of the questionnaire correction Summary Chapter customer satisfaction data collection section sampling survey methods II III implementation of the main customer satisfaction survey customer satisfaction Chapter Summary results of descriptive statistics measuring the first Section II statistics used the results of customer satisfaction. customer satisfaction measurement calculated the third quarter results sorted with the icon Summary ArticleFour Satisfaction guaranteed,or money back. Nº de ref. del artículo: K20928

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