Standardization of Processes Utilizing Business Process Reengineering: Achieving dramatic improvements in cost,quality, service and speed - Tapa blanda

This book provides a methodology for the standardization and integration of processes of subsidiary companies within a Multinational Company utilizing Business Process Reengineering (BPR) which is a Top Management initiative. Action Research with a dual-cycle, specifically the seven-stage Soft Systems was the methodology used. The problem situation was that of processes not being standardized and an organization structure which was not process based. Conceptual To-Be models were created for the business model as well as a process value-chain, macro and micro processes, and a process-based organization structure with process owners and Key Performance Indicators. The To-Be models were compared to the As-Is models. Outcome analysis was carried out. Contributions to knowledge were determined. A guideline is proposed for the BPR definition of dramatic improvements. This book provides a guide for managers who want to standardize processes utilizing BPR with the objective of achieving BPR-defined dramatic improvements

Dr Allan Mathews studied Pharmacy, postgraduate Science, Sales, Marketing and has a PhD in Operations Management. He has 14 years experience in Pharmacy Management and 21 years in Sales Management, Marketing, Operations Management, Corporate Management and Business Development. He has taught Operations Management to MBA students.