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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones - Tapa blanda
Sinopsis
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Reseña del editor
PRACTICAL TIPS FOR EXCEEDING YOUR CUSTOMERS' EXPECTATIONSModern consumers are more demanding and more informed than ever before. They are aware that they have choices and that there is considerable competition for their business. Costs can only go so low, so there is a limit to reducing prices as a competitive tool. This leaves one area for modern businesses to outshine their competitors, and that is customer service.Small businesses have the greatest potential to offer extremely high levels of customer service, due to their direct contact with customers. Unfortunately, very few people fully realise the power of customer service and what it can do for their business.Put simply, customer service is about exceeding your customers' expectations. Do that and you are well on the way to success and profitability. 101 Ways to Really Satisfy Your Customers provides a greater insight into understanding and identifying what customers expect, and details simple suggestions that will enable all businesses to exceed these expectations and reap the rewards.INCLUDES 20 BONUS TIPS THAT WILL REALLY IMPRESS YOUR CUSTOMERS
Biografía del autor
Andrew Griffiths has been a small business owner for over 20 years. He runs a successful marketing company, The Marketing Professionals, and provides practical advice and solutions to both large corporations and small business operators.
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- EditorialAllen & Unwin
- Año de publicación2006
- ISBN 10 1741750083
- ISBN 13 9781741750089
- EncuadernaciónTapa blanda
- Número de páginas256
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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones
Publicado por
Allen & Unwin, 2007
ISBN 10: 1741750083
ISBN 13: 9781741750089
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101 Ways to Really Satisfy Your Customers
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Allen & Unwin, Crows Nest, New South Wales, 2006
ISBN 10: 1741750083
ISBN 13: 9781741750089
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Librería: Syber's Books, Melbourne, VIC, Australia
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Softcover. Condición: Very Good. Reprint. acknowledgements, introduction by author, recommended reading, the 101 series of books, and about the author. Colour illustrated card cover with yellow, white and pale purple coloured titles to the front panel and yellow and white coloured titles to the backstrip. Colour photograph of author to the rear book panel. The title says it all  how (and how not to) satisfy customer needs. A new printing, with some updating of ideas. Minor creasing to the book corners with age toning of the textblock edges and pages. Size: Trade Paperback. 218, [10  of which eight after the books from publishing house] pages, Please refer to accompanying picture (s). Quantity Available: 1. Shipped Weight: Under 500 grams. Category: Business, Finance & Marketing; ISBN: 1741750083. ISBN/EAN: 9781741750089. Inventory No: 0116603. Nº de ref. del artículo: 0116603
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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
Publicado por
Allen & Unwin, 2007
ISBN 10: 1741750083
ISBN 13: 9781741750089
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Condición: Very Good. Book is in Used-VeryGood condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain very limited notes and highlighting. 0.6. Nº de ref. del artículo: 1741750083-2-3
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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
Publicado por
Allen & Unwin, 2007
ISBN 10: 1741750083
ISBN 13: 9781741750089
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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones [Paperback] Griffiths, Andrew
Publicado por
Allen & Unwin, 2007
ISBN 10: 1741750083
ISBN 13: 9781741750089
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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
Publicado por
Allen & Unwin, 2007
ISBN 10: 1741750083
ISBN 13: 9781741750089
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