"Sinopsis" puede pertenecer a otra edición de este libro.
According to Frost, when ignored, toxic emotions betray employees’ hopes, bruise their egos, reduce their enthusiasm for work, and diminish their sense of connectedness to their company’s community and goals. Compassionate responses to pain, on the other hand, encourage those who are suffering to effect constructive changes in their work lives. Despite their powerful role in employee performance, toxic emotions are rarely addressed by organizations. Instead, most companies respond to pain informally and unconsciously through self-selected individuals whom Frost calls “toxin handlers.” Typically a senior manager or someone with a high emotional intelligence capacity, toxin handlers soften the blow of emotional pain for others, but over the course of time, absorb much of the pain they handle to their own detriment. They are often unrecognized, unrewarded, and poorly supported by their organizations. And, while they often provide a temporary relief from the symptoms of toxic organizational pain, toxin handlers alone are unable to eradicate toxic emotions for the long-term.
Toxic Emotions at Work and What to Do About Them suggests that handling toxic emotions effectively is an important, though unrecognized set of competencies that must be understood and embraced—not only by toxin handlers, but by leaders, managers, and the organization as a whole. Through rich examples of how individuals and organizations have managed emotional pain successfully, Frost describes the key skills necessary to cope with emotional pain and to manage it effectively, and offers concrete courses of action for organizations to institutionalize compassion in the face of emotional pain.
"Sobre este título" puede pertenecer a otra edición de este libro.
Gastos de envío:
EUR 2,80
A Estados Unidos de America
Descripción Condición: new. Nº de ref. del artículo: newMercantile_1578512573
Descripción Hardcover. Condición: new. Buy for Great customer experience. Nº de ref. del artículo: GoldenDragon1578512573
Descripción Hardcover. Condición: new. New Copy. Customer Service Guaranteed. Nº de ref. del artículo: think1578512573
Descripción Condición: new. Nº de ref. del artículo: FrontCover1578512573
Descripción Hardcover. Condición: new. New. Nº de ref. del artículo: Wizard1578512573
Descripción Hardcover. Condición: New. Nº de ref. del artículo: Abebooks445965
Descripción Hardcover. Condición: New. Brand New!. Nº de ref. del artículo: VIB1578512573
Descripción Condición: New. New. In shrink wrap. Looks like an interesting title! 1.3. Nº de ref. del artículo: Q-1578512573
Descripción Hardcover. Condición: new. New. Fast Shipping and good customer service. Nº de ref. del artículo: Holz_New_1578512573