The Quality Advantage: A Strategic Guide for Health Care Leaders - Tapa dura

"A book on a subject that is misunderstood by too many; by an author whose knowledge and experience make her the perfect person to take on this challenge." (Betty Bednarczyk) "Julie Morath has created a comprehensive blueprint and practical tools for enrolling the entire organization and getting service and financial results." (Richard W. Hallstein) "The author's experience in the difficult and complex health care environment makes this work too REAL to overlook!" (Charlotte M. Roberts) "Ms. Morath has created a blueprint for success for health care organizations. The best investment a quality-driven organization can make." (David B. Pryor, MD) "Julie Morath is exceptionally qualified to provide the field with direction for the development of a quality-driven organization. For those who think about quality as a social commitment owed by the health care industry, this book will be of great value." (Joyce C. Clifford, PhD, RN, FAAN)

Experts estimate that between 30 per cent and 50 per cent of the costs of health care is in the cost of poor quality. The public has sent a clear message to the health care industry about their concern that we may lose sight of the individual patient relationship.Today, the leaders' work in health care is to transform current systems to better understand and serve the needs of customers, to eliminate unnecessary work, to reduce costs, and to increase value. In order to do this, quality must be the driving strategy. Leaders must recognize and commit to quality as a business imperative.This book explains to health care leaders, quality professionals, and providers what a commitment to quality means in terms of strategy, communication, and action. It provides a model, strategies, and practical action steps for moving an organization beyond control and compliance to build a quality culture, organizational agAnda, and achieve results.Chapters address key quality issues including the following:Defining roles and responsibilities of leadersPartnering with the customer to define and achieve quality resultsBuilding a practical quality modelUsing measures for improvement and performance managementCreating the infrastructure for a quality-driven organizationReducing errors and increasing safetyCase studies of market leaders in quality