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Total Quality Management in Government: A Practical Guide for the Real World (Jossey Bass Public Administration Series) - Tapa dura
Sinopsis
Book by Cohen Steve Brand Ronald
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Reseña del editor
This groundbreaking book sheds light on applying TQM in the real world of government organizations. Drawing on extensive research and their own school of hard knocks experience implementing TQM, Steven Cohen and Ronald Brand present straightforward, practical advice on implementing TQM in government settings. They cite examples of successes in specific government agencies--including the Treasury Department, U. S. Air Force, and Department of Veteran Affairs--to reveal how the principles of TQM can be applied at all levels of government. And, they describe not only how to introduce TQM, but also how to overcome barriers to change, and make TQM a success story of any government agency. Numerous charts and diagrams show concretely how to apply the concepts and techniques of TQM within any governmental unit. The authors offer case examples that detail what organizational changes--from modifications of clerical procedures to major alterations of agency policy--need to be implemented when TQM is introduced in government agencies.
Contraportada
This book sheds light on applying TQM in the real world of government organizations--showing how to introduce TQM, overcome barriers to change, and make TQM a success story of any government agency. Drawing on extensive research and their own "school of hard knocks" experience implementing TQM in a unit of the U.S. Environmental Protection Agency, Steven Cohen and Ronald Brand present straightforward, practical advice on implementing TQM in government settings.The authors cite examples of TQM successes in specific government agencies--including the Treasury Department, U.S. Air Force, and Department of Veteran Affairs--to reveal how the principles of TQM can be applied at all levels of government.In addition, the book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental unit.
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- EditorialJossey-Bass Inc.,U.S.
- Año de publicación1993
- ISBN 10 1555425399
- ISBN 13 9781555425395
- EncuadernaciónTapa dura
- Número de edición1
- Número de páginas228
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Total Quality Management in Government: A Practical Guide for the Real World (Jossey Bass Public Administration Series)
Publicado por
Jossey-Bass, 1993
ISBN 10: 1555425399
ISBN 13: 9781555425395
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Condición: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp. Nº de ref. del artículo: X01A-01905
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Total Quality Management in Government: A Practical Guide for the Real World
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Jossey-Bass, 1993
ISBN 10: 1555425399
ISBN 13: 9781555425395
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Total Quality Management in Government: A Practical Guide for the Real World (Jossey Bass Public Administration Series)
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Brand: Jossey-Bass, 1993
ISBN 10: 1555425399
ISBN 13: 9781555425395
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Hardcover. Condición: Good. First Edition. This groundbreaking book sheds light on applying TQM in the real world of government organizations. Drawing on extensive research and their own school of hard knocks experience implementing TQM, Steven Cohen and Ronald Brand present straightforward, practical advice on implementing TQM in government settings. They cite examples of successes in specific government agencies--including the Treasury Department, U.S. Air Force, and Department of Veteran Affairs--to reveal how the principles of TQM can be applied at all levels of government. And, they describe not only how to introduce TQM, but also how to overcome barriers to change, and make TQM a success story of any government agency. Numerous charts and diagrams show concretely how to apply the concepts and techniques of TQM within any governmental unit.The authors offer case examples that detail what organizational changes--from modifications of clerical procedures to major alterations of agency policy--need to be implemented when TQM is introduced in government agencies. Nº de ref. del artículo: SONG1555425399
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Total Quality Management in Government: A Practical Guide for the Real World (Jossey Bass Public Administration Series)
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John Wiley & Sons Inc, United States, New York, 1993
ISBN 10: 1555425399
ISBN 13: 9781555425395
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Paperback. Condición: Very Good. This groundbreaking book sheds light on applying TQM in the real world of government organizations. Drawing on extensive research and their own school of hard knocks experience implementing TQM, Steven Cohen and Ronald Brand present straightforward, practical advice on implementing TQM in government settings. They cite examples of successes in specific government agencies--including the Treasury Department, U. S. Air Force, and Department of Veteran Affairs--to reveal how the principles of TQM can be applied at all levels of government. And, they describe not only how to introduce TQM, but also how to overcome barriers to change, and make TQM a success story of any government agency. Numerous charts and diagrams show concretely how to apply the concepts and techniques of TQM within any governmental unit. The authors offer case examples that detail what organizational changes--from modifications of clerical procedures to major alterations of agency policy--need to be implemented when TQM is introduced in government agencies. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR009468268
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Total Quality Management in Government: A Practical Guide for the Real World (Jossey Bass Public Administration Series)
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Jossey-Bass, 1993
ISBN 10: 1555425399
ISBN 13: 9781555425395
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Total Quality Management in Government: A Practical Guide for the Real World (Jossey Bass Public Administration Series)
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Hardcover. Condición: new. New. Fast Shipping and good customer service. Nº de ref. del artículo: Holz_New_1555425399
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