The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance - Tapa blanda

"Bold, important, groundbreaking. This is the most important book you'll read as a business manager and coach. You'll learn a powerful and simple four-step method to shift your organizational culture to one of truth telling and empowerment. Your employees will thank you and your customers will thank them." -- Patricia Seybold, author of "Customers.com" and "The Customer Revolution" ""The Managerial Moment of Truth" is very simply about how managers must have the discipline to tell the truth and help their employees to confront reality. At a time when people have lost trust in many of the basic institutions of our society, this book will benefit managers and employees alike and support integrity within the organization." -- Hon. Leon E. Panetta, Director, Panetta Institute for Public Policy, former Chief of Staff to President Clinton "This book is for anyone who manages. The authors provide a simple and elegant model for truth telling that will, if practiced and followed, improve the performance of your team. Yet this is not just a technique for performance improvement. It has everything to do with how to develop, engage, and retain the talent on your team." -- Beverly Kaye, Founder/CEO: Career Systems International "Bodaken and Fritz offer a simple but powerfully effective method to enhance organizational learning. MMOT conversations are the best investments you and your team can make: their payback lasts for years." -- C. Sherry Immediato, President and Managing Director, SOL, the Society for Organizational Learning "This book will genuinely revolutionize the way you relate to your boss, your peers, and your employees. It can remove the greatest stress we all experience in organizations by allowing you to relate freshly and directly to what is really going on, which is to say, facing reality. Best of all, the result will be exceptional performance and productivity." -- Candice Carpenter, author of "Chapters" "A valuable addition to our understanding of the power of conversation to transform ourselves and the workplaces we inhabit. It offers a precise framework and dialogue for creating authentic relationships in difficult moments. It delivers the means to replace blame and rationalization with learning and action. No small accomplishment." -- Peter Block, author of "Stewardship"

The authors have implemented their ideas in-house, growing their company from $3 billion five years ago to $7 billion today. Peter Senge has written the foreword.