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Descripción Paperback. Condición: new. Paperback. Lucas top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and Retaining Customers. Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations.Customer Service 8e addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams and greater focus on customers with disabilities with featuring several companies such as Amazon, Target, American Express and Chipotle. Students will practice putting concepts into action through our integration digital learning platform, Connect. Connect provides revised case analyses that challenge students to apply what theyve learned to real-world scenarios featuring companies such as Zappos, Ben & Jerrys, and Southwest Airlines. Additionally, Connect has role-playing application-based activities to help students demonstrate understanding of the key elements that will make customer interactions more successful and revised Language Toolkits geared toward helping students develop an understanding of key terms. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Nº de ref. del artículo: 9781265037536
Descripción Condición: Brand New. New.SoftCover International edition. Different ISBN and Cover image but contents are same as US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Nº de ref. del artículo: ABEOCT23-358598
Descripción paperback. Condición: New. Nº de ref. del artículo: 9781265037536
Descripción Condición: New. *** Nota: Los envíos a España peninsular, Baleares y Canarias se realizan a través de mensajería urgente. No aceptamos pedidos con destino a Ceuta y Melilla. Nº de ref. del artículo: 24073974
Descripción Condición: New. Nº de ref. del artículo: 26396112340
Descripción Condición: Nuevo. Customer Service Skills For Success editado por Mc graw hill education (uk). Nº de ref. del artículo: 0010389410
Descripción Condición: New. Nº de ref. del artículo: 401313291
Descripción Condición: New. In. Nº de ref. del artículo: ria9781265037536_new
Descripción Condición: New. Nº de ref. del artículo: 44117449-n
Descripción Paperback / softback. Condición: New. New copy - Usually dispatched within 4 working days. Nº de ref. del artículo: B9781265037536