Killer Analytics: Top 20 Metrics Missing from your Balance Sheet (Wiley and SAS Business Series) - Tapa dura

Praise for KILLER ANALYTICS

"Mark Brown brings a wealth of experience and a unique talent in making common sense of organizational performance measurement. With his usual pragmatic, down-to-earth style, Mark is sharing his extensive knowledge of what works and what doesn't. If you are serious about understanding how to effectively measure business performance, this is the book to read."

?Mike Watson, CEO, New Zealand Business Excellence Foundation

"Mark Brown has spent decades helping companies use metrics to improve performance. In this insightful book, Mark goes deeper into the hidden measures that provide early predictions of future results. This guide helps readers get a jump on the competition by showing how to find the analytics that drive eventual profit and loss including innovation, customer engagement, and culture."

?Steve Player, coauthor of Beyond Performance Management and Future Ready: How to Master Business Forecasting

"Mark is a true expert on practical analytics. In his typical no-nonsense fashion, Mark brings the reader up to speed on analytics that actually matter."

?Adam Pollard, PhD, Quality Systems, Nestle Purina PetCare Company

"Brown's book combines refreshing candor with next-generation thinking on corporate performance metrics. Killer Analytics provides a practical, no-nonsense approach that significantly improves state-of-the-art thinking on what needs to be measured and why. Grounded in 'what works' as opposed to 'what is easy,' Brown's book is entertaining, very readable, and, most important, right on the money."

?Ken Dean, Director of Quality Systems, Nestle Purina PetCare Company

"Mark's latest book, Killer Analytics, continues his tradition of sharing important information in an easy-to-understand way with interesting examples. As with his earlier books, his insights into the world of performance management are invaluable to anyone who wants to learn more, stay current and be better informed. Mark does all us performance management and measurement practitioners a favor by tackling the hard stuff?identifying and thoroughly describing leading performance measures, and the things to focus on, that provide guidance on how an organization can achieve future results and improve performance. Add this book to your 'must-read' list."

?Howard Rohm, cofounder and CEO, Balanced Scorecard Institute