Straight Talk: A Guide to Saying More with Less - Tapa blanda

Using 82 illustrative situations from everyday life, the author offers a fresh look at the most common pitfalls of communication, examining the conscious and unconscious ways we confuse, mislead, and frustrate one another. In each case, Maidment demonstrates how not to convey one's intended message, then provides a workable approach that combines preciseness with caring. With "Straight Talk" as a guide, every reader can develop the skills necessary to think, talk, listen, and write more clearly, concisely, and effectively.