Certified Quality Manager Handbook - Tapa blanda

Organized according to the Body of Knowledge and using the 1999 MBNQA criteria, the handbook assists individuals preparing to take the Certified Quality Manager's Examination. The 49 chapters are arranged in eight parts -- quality standards, organizations and their functions, quality needs and overall strategic plans, customer satisfaction and focus, project management, continuous improvement, human resource management, and training and education. A glossary rounds out the book.