The Assertiveness Handbook (Overcoming Common Problems) - Tapa blanda

This book features advice and support for those who suffer from a lack of confidence in the workplace. It suggests ways of dealing confidently and assertively with people in a range of work situations. Using case studies, self-assessment material, exercises and practical tips, readers will be encouraged to develop a positive style of behaviour based on self-respect and respecting others. Following the guidance in the book will lead to increased confidence and self-esteem at work.

Mary Hartley is a successful and well-established author of this kind of material with several Sheldon press books to her credit, including most recently Body Language at Work. She can call on a range of experience in support of her writing, particularly in work-based training in personal development issues.