150 Letters That Get Results ("Which?" Consumer Guides) - Tapa blanda

Ever been frustrated by a garage overcharging? A shop selling faulty goods? A holiday that doesn't live up to the brochure's claims? In each case, knowing how to write an effective letter of complaint may stop you feeling helpless when you know you are in the right. For each problem, whether you're dealing with service industries, financial institutions, doctors, solicitors, department stores of mail-order companies, this text explains what your rights are and the obligations of the organization or individual serving you, together with a summary of relevant legislation. It provides model letters with instructions on how to adapt them to individual cases and also advises how to work out a claim, and how to take a case through the county court's small claims procedure.