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Reseña del editor:
Arguing that it is customer service not cut-throat selling that woos customers and their chequebooks, T. Scott Gross here presents advice on delivering extraordinary customer service with his POS (Positively Outrageous Service) programme.
Reseña del editor:
Hard serve, soft sell. For service providers and business owners that's the formula for real success. Great service, not a hard-pitch sell, is what customers respond to best. It's a fun, guilt-free form of selling that anyone can learn to love -- even the most sales-phobic clerk on the company's front line.
The new Outrageous! is a practical, step-by-step guide to POS (Positively Outrageous Service), a rapidly growing program developed by customer service expert T. Scott Gross. Fun without being frivolous, instructive without becoming boring, the book shows service providers at all levels how to:
-- build positive word-of-mouth to draw in new customers
-- use appealing opening lines that engage the customer
-- get everyone in the organization to sell through service
-- create a world-class service culture that lasts.
"Sobre este título" puede pertenecer a otra edición de este libro.
- EditorialAmacom
- Año de publicación1998
- ISBN 10 0814479863
- ISBN 13 9780814479865
- EncuadernaciónTapa blanda
- Número de páginas304
- Valoración
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EUR 17,14
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Outrageous!: Unforgettable Service.Guilt-Free Selling
Publicado por
AMACOM
(1998)
ISBN 10: 0814479863
ISBN 13: 9780814479865
Nuevo
Soft cover
Cantidad disponible: 1
Librería:
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Descripción Soft cover. Condición: New. Estado de la sobrecubierta: New. STORED NEW PRISTINE CONDITION SANITIZED THEN WRAPPED. Book. Nº de ref. del artículo: ABE-1674492983935
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Outrageous! Unforgettable Service.Guilt-Free Selling
Publicado por
American Management Association, New York
(1998)
ISBN 10: 0814479863
ISBN 13: 9780814479865
Nuevo
Soft cover
Cantidad disponible: 1
Librería:
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Descripción Soft cover. Condición: New. Fourth Printing. Signed, dated, inscribed and placed by the author on the half title page as follows: "8/11/00/ St. Pete/To:/James/Enjoy/ Scott/". Number line in the work reads as follows: 10 9 8 7 6 5 4. 287 pages, including an index, a foreword, and 17 chapters. Includes a free book-specific bookmarker and a one page biography on the author T. Scott Gross, on a separate sheet of paper. Book is clean, fresh, tight and bright. BRAND NEW BOOK! Never used nor read. Available for immediate shipment, carefully packed!. Signed By the Author. Nº de ref. del artículo: 0011099
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Outrageous! Unforgettable Service.Guilt-Free Selling
Publicado por
American Management Association, New York, New York
(1998)
ISBN 10: 0814479863
ISBN 13: 9780814479865
Nuevo
Soft cover
Cantidad disponible: 1
Librería:
Valoración
Descripción Soft cover. Condición: New. Estado de la sobrecubierta: None. Signed and inscribed by the author on the half title page as follows "To Barbara/ Enjoy!/ Scott." A selection of the Newbridge Executive Program Book Club. No highbrow theory, just much practical, real-world ideas that really work. Included with the book is a book specific bookmarker and a separate one sheet of paper that is a biography of the author! BOOK IS UNUSED AND NEVER READ! A GEM COPY, available for immediate shipment, carefully packed in a sturdy box. Signed By the Author. Nº de ref. del artículo: 000082
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OUTRAGEOUS!: UNFORGETTABLE SERVI
Publicado por
Amacom Books
(1998)
ISBN 10: 0814479863
ISBN 13: 9780814479865
Nuevo
Tapa blanda
Cantidad disponible: 1
Librería:
Valoración
Descripción Condición: New. New. In shrink wrap. Looks like an interesting title! 0.9. Nº de ref. del artículo: Q-0814479863
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