Telephone Techniques (Self-development for success) - Tapa blanda

Getting ahead in business and building a career are more difficult than ever. The Self-Development for Success Series launches with eight titles, each aimed at improving key professional skills. The books allow employees to find out how good they are, where there is room for development, and ways in which they can improve. Each title is full of exercises and questionnaires that will enable readers to undertake an ongoing assessment of their skills. Success at work means working smarter as well as harder; this collection of books gives employees a head start.