Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

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9780814436479: Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back

More than 100,000 copies sold!

Do you ever feel like you're talking to a brick wall?

The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you can't break through, you can't move forward.

Just Listen has helped tens of thousands of people tear down walls and establish productive communication. In this landmark book, veteran psychiatrist and business coach Mark Goulston reveals simple, proven techniques for moving people from resistance to consensus, explaining how to:

Listen effectively - Make even a total stranger--perhaps a potential client--feel "felt" - Shift an angry or aggressive person into a calmer, more receptive state - Use empathy jolts to quickly bridge communication gaps -Turn negative people into assets using the "Magic Paradox" - Achieve buy-in, the linchpin of all negotiation, persuasion, and sales - And more

Barricades between people become barriers to success and happiness, so getting through is not just a fine art--it's a crucial skill. With Just Listen, readers learn how to transform the "impossible" and "unreachable" people in their lives into true allies, loyal customers, and lifelong friends.

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From the Inside Flap:

You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.

“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”

But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.

How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, deescalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.

With this powerful yet engaging book, you’ll learn how to:

· Get the attention of a total stranger who you need to know—like that potential client you absolutely must land.

· Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality—a skill that can save a job, a marriage, or even a life.

· Use the “Magic Paradox”—a technique the author developed for hostage negotiators—to turn a negative person into an asset.

· Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the “Persuasion Cycle.”

Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.

Mark Goulston, M.D., is a psychiatrist, consultant, business coach, and is the author of Get Out of Your Own Way and Get Out of Your Own Way at Work. He writes a leadership column for Fast Company and the “Solve Anything with Dr. Mark” career advice column for Tribune Media Services. Named one of America’s Top Psychiatrists by the Consumers’ Research Council of America (2009, 2005, 2004), he is frequently quoted or featured in The Wall Street Journal, Harvard Business Review, Fortune, Newsweek and others, and on CNN, NPR, Fox News, and BBC-TV. He lives in Los Angeles.

From the Back Cover:

“Goulston provides brilliant yet doable techniques for getting through to others. . . .This book transcends the self-help category by promoting real communication.” —Library Journal

Is there someone in your life who just won’t listen, no matter what you say? Maybe it’s someone at work: a subordinate, a team member, a client, your boss. Or maybe it’s someone at home: a partner, a parent, a defiant teen, an angry ex. If only you could get that person into a calm and receptive state of mind, you’d probably be able to work out your differences. . . .

Just Listen will get you there. In this powerful yet engaging book, acclaimed psychiatrist and business coach Mark Goulston reveals how to get through to anyone—even when successful communication seems impossible—with simple yet remarkably effective tools and techniques that can make your words compelling and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals.

How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re fresh out of school . . . or a CEO, once you master these skills you can take them wherever you go in your career and your life.”

Just Listen has given tens of thousands of people the tools and confidence to get through to the unreachable people in their lives. With the proven techniques in this remarkable book, you’ll learn how to turn frustrating situations into positive outcomes and rewarding relationships. Just refer to Just Listen—whenever a job, a sale, or a relationship hangs in the balance.

Mark Goulston, MD, is a business advisor, consultant, coach, speaker, and psychiatrist. The author of Get Out of Your Own Way and other popular books, he blogs for Harvard Business Review, Fast Company, Business Insider, Huffington Post, and Psychology Today; cohosts a weekly radio show; and is featured frequently in major media, including The Wall Street Journal, Fortune, Newsweek, Time, CNN, Fox News, and the TODAY show.

Connect with Mark Goulston:

Website: markgoulston.com

Twitter@MarkGoulston

Facebook.com/markgoulston

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Descripción Amacom, United States, 2015. Paperback. Estado de conservación: New. Reprint. Language: English . Brand New Book. Do you ever feel like you re talking to a brick wall? The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you can t break through, you can t move forward. Just Listen has helped tens of thousands of people tear down walls and establish productive communication. In this landmark book, veteran psychiatrist and business coach Mark Goulston reveals simple, proven techniques for moving people from resistance to consensus, explaining how to: Listen effectively Make even a total stranger - perhaps a potential client - feel felt Shift an angry or aggressive person into a calmer, more receptive state Use empathy jolts to quickly bridge communication gaps Turn negative people into assets using the Magic Paradox Achieve buy-in, the linchpin of all negotiation, persuasion, and sales Barricades between people become barriers to success and happiness, so getting through is not just a fine art - it s a crucial skill. With Just Listen, readers learn how to transform the impossible and unreachable people in their lives into true allies, loyal customers, and lifelong friends. Nº de ref. de la librería AAS9780814436479

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Descripción Amacom, United States, 2015. Paperback. Estado de conservación: New. Reprint. Language: English . Brand New Book. Do you ever feel like you re talking to a brick wall? The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you can t break through, you can t move forward. Just Listen has helped tens of thousands of people tear down walls and establish productive communication. In this landmark book, veteran psychiatrist and business coach, Mark Goulston reveals simple, proven techniques for moving people from resistance to consensus, explaining how to: listen effectively; make even a total stranger - perhaps a potential client - feel felt ; shift an angry or aggressive person into a calmer, more receptive state; use empathy jolts to quickly bridge communication gaps; turn negative people into assets using the Magic Paradox Achieve buy-in, the linchpin of all negotiation, persuasion, and sales. Barricades between people become barriers to success and happiness, so getting through is not just a fine art - it s a crucial skill.With Just Listen, readers learn how to transform the impossible and unreachable people in their lives into true allies, loyal customers, and lifelong friends. Nº de ref. de la librería AAS9780814436479

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