The Facility Management Handbook - Tapa dura

"When a company's facilities are intelligently, cohesively managed -- rather than just haphazardly operated -- the results go straight to the bottom line. And given the high costs associated with facilities, the savings that good management brings are significant.

Now completely revised and updated, this best-seller covers the entire facility management arena, including:

* strategic facility business planning

* leadership

* managing the design process

* managing facility finances

* leasing

* operations, maintenance, and repair

* benchmarking, cost savings/avoidances, and more."

DAVID G. COTTS, PE, CFM (Alexandria, VA) is the past president of the International Facility Management Association and a fellow of that organization. He is an internationally renowned consultant, educator, and speaker on facility management and customer service, based on a 40-year career with the U.S. Army Corps of Engineers and The World Bank.