Total Supply Chain Management - Tapa blanda

The latest book from a successful author team, this essential handbook provides the basic concepts, tools and techniques to support a supply chain excellence initiative.

The book shows how to add value to an organisation through the optimum use of resources and supply chain elements and through the provision of improved customer satisfaction. Resources are defined as all available resources, whether owned or borrowed along the complete supply chain, from the supplier's supplier, through to the customer's customer.

Specific supply chain issues and opportunities related to service industries, e-Supply Chain and emerging markets like India are key features of this book.

Everything you need to know to support a supply chain excellence initiative

Total Supply Chain Management shows how to add value to the organisation, whether it is in manufacturing or service sector, through the improved use of resources and supplier partnerships by taking into account the new challenges of the 21st Century and through the provision of improved customer satisfaction. The book provides:

* A holistic approach of supply chain management balancing demand and supply and embedding the new challenges of global outsourcing, emerging markets, e-business and green issues

* A focus on value chain management beyond the manufacturing sector in services and non profit organisations

* A comprehensive insight into lean and agile supply chain supported by tools and techniques and case examples

In this book, the authors have broken new ground. Traditional supply chain management is extended downstream to encompass customer relationship management. Upstream supply chain management has been expanded to include demand chain management. Other advances from traditional supply chain management texts are sections on e-business and supply chains for services and events management, for project management, for emerging markets and the chapter on green supply chain.

About the Authors

Ron Basu is Director of Performance Excellence Limited and also a visiting Executive Fellow at Henley Management College. He is also a visiting Tutor of Lille Graduate School of Management and Essex University.

Dr J. Nevan Wright is a member of the professoriate of Auckland University of Technology (New Zealand), a visiting Academic Fellow of Henley Management College (UK), and a Fellow of the New Zealand Institute of Management.