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Críticas:
"addresses the issue of customer care and offers useful advice on maintaining loyalty within an ever more sophisticated and demanding customer base...informative and useful for anybody involved in customer relations." business age "this is certainly a classic...suggests that by outstanding service, and building better relationships with customers, companies will reap rewards." reading evening post "cook describes, for business managers, how to develop and sustain customer service focus." book news, library publication - usa, spring 2008
Reseña del editor:
Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of products and services. You need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.
In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers.
This new edition also includes new material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco, John Lewis and eBay.
"Sobre este título" puede pertenecer a otra edición de este libro.
- EditorialKogan Page
- Año de publicación2008
- ISBN 10 0749450665
- ISBN 13 9780749450663
- EncuadernaciónTapa blanda
- Número de edición5
- Número de páginas288
- Valoración
EUR 4,22
Gastos de envío:
EUR 5,22
De Reino Unido a Estados Unidos de America
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)5th Edition
Publicado por
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(2008)
ISBN 10: 0749450665
ISBN 13: 9780749450663
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Descripción Paperback. Condición: Very Good. Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)5th Edition This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9780749450663
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)5th Edition
Publicado por
Kogan Page Ltd, United Kingdom, London
(2008)
ISBN 10: 0749450665
ISBN 13: 9780749450663
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Descripción Paperback. Condición: Very Good. Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of products and services. You need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This new edition also includes new material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco, John Lewis and eBay. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR003809298
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)5th Edition
Publicado por
Kogan Page
(2008)
ISBN 10: 0749450665
ISBN 13: 9780749450663
Antiguo o usado
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Descripción Condición: Very Good. 1710275992. 3/12/2024 8:39:52 PM. Nº de ref. del artículo: U9780749450663
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)5th Edition
Publicado por
- -
(2008)
ISBN 10: 0749450665
ISBN 13: 9780749450663
Antiguo o usado
Paperback
Cantidad disponible: 3
Librería:
Valoración
Descripción Paperback. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 6545-9780749450663
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Customer Care Excellence: How to Create an Effective Customer Focus
Publicado por
Kogan Page
(2008)
ISBN 10: 0749450665
ISBN 13: 9780749450663
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Descripción Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Nº de ref. del artículo: M00749450665-G
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Customer Care Excellence : How to Create an Effective Customer Focus
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Kogan Page, Limited
(2008)
ISBN 10: 0749450665
ISBN 13: 9780749450663
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Descripción Condición: Very Good. 5th. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: GRP33658331
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Customer Care Excellence: How to Create An Effective Customer Focus
Publicado por
Kogan Page
(2008)
ISBN 10: 0749450665
ISBN 13: 9780749450663
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Descripción Condición: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780749450663. Nº de ref. del artículo: 8586535
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)5th Edition
Publicado por
Kogan Page
(2008)
ISBN 10: 0749450665
ISBN 13: 9780749450663
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Descripción Condición: Very Good. Book is in Used-VeryGood condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain very limited notes and highlighting. Nº de ref. del artículo: 0749450665-2-3
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