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Dealing with Difficult People - How to Deal with Nasty Customers, Demanding Bosses and Uncooperative Colleagues - Tapa blanda
- ISBN 10 0732910161
- ISBN 13 9780732910167
- EncuadernaciónTapa blanda
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Dealing With Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Uncooperative Colleagues.
Publicado por
Pan Macmillan Australia, Sydney, 2000
ISBN 10: 0732910161
ISBN 13: 9780732910167
Antiguo o usado
Tapa blanda
Librería: BOOKHOME SYDNEY, Annandale Sydney, NSW, Australia
Calificación del vendedor: 5 de 5 estrellas
Revised, reprint ed. Paperback wide trade, good condition only, pages lightly toned, covers little creased mainly bottom corner tips, minor edgewear. 224 pp. Roberta Cava gives useful techniques that will be helpful to anyone, especially front-line staff, to keep calm under pressure in a large variety of situations, such as nasty customers, demanding bosses and uncooperative colleagues. The author has given thorough coverage of effective communication skills - including paraphrasing, feedback, interpreting body language and understanding difficult personalty types. Revised edition. The bestselling Canadian-Australian author gives self-help and management seminars worldwide. Nº de ref. del artículo: 18261
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