Managing Conflict: How to deal with difficult situations at work (Thorsons business series) - Tapa blanda

A concise, to-the-point guide on how to handle and prevent conflicts at work.

This helpful book includes tips on:

learning to negotiate
· how to handle appraisal interviews
· maintaining a conflict-free environment
· how to ask for a pay rise
· managing conflict for career success
· a key to conflict-causing personalities

THE ESSENTIAL GUIDE TO ENSURING YOUR SUCCESS AT WORK.

No matter how skilled a person may be at their job, everything can be brought to a standstill by conflict.

This vital book reveals everything you need to know to manage conflict and deal with those who might cause it.

Ursula Markham makes clear:

·
why and how conflict arises
·
how to differentiate between the various types
·
how to handle conflict-causing personalities
·
the value of compromise and negotiation
·
how to maintain a conflict-free environment in which everyone can truly excel

Read this book and you will have at your fingertips all the skills needed to deal with difficult situations at work.

Ursula Markham has many year's experience in business training and staff counselling. She is the successful author of numerous books, including 'How to Deal with Difficult People'.