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Breakthrough Customer Service: Best Practices of Leaders in Customer Support assembles an outstanding group of contributors. In thirty-six chapters, the best of the best provide real-life, anecdotal proof that outstanding customer support really is possible and describe how they are doig it in their own, or their clients', organizations. Divided into six parts,Breakthrough Customer Service covers the entire range of practices your organization needs to excel at:
Breakthrough Customer Service: Practices of Leaders in Customer Support enables you to learn from the very best. This book brings together an outstanding group of contributors— the leading individuals and companies that practise, profide, and teach the best practices in customer support including:
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Descripción hardback. Condición: New. Language: ENG. Nº de ref. del artículo: 9780471642329
Descripción Hardback. Condición: New. New copy - Usually dispatched within 4 working days. This reference offers coverage of aspects of customer service and support. Contributors from companies including Coopers & Lybrand, IBM and Xerox offer advice on creating the corporate culture, establishing and using the right measurements and standards, and short- and long-term strategic planning. Nº de ref. del artículo: B9780471642329
Descripción Condición: New. Nº de ref. del artículo: 34028-n
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Descripción Hardcover. Condición: New. Nº de ref. del artículo: 6666-WLY-9780471642329
Descripción Condición: New. Nº de ref. del artículo: 34028-n
Descripción Condición: New. This reference offers coverage of aspects of customer service and support. Contributors from companies including Coopers & Lybrand, IBM and Xerox offer advice on creating the corporate culture, establishing and using the right measurements and standards, and short- and long-term strategic planning. Editor(s): Brown, Stanley A. Num Pages: 452 pages, Illustrations. BIC Classification: KJSU. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 243 x 167 x 30. Weight in Grams: 826. . 1998. 1st Edition. Hardcover. . . . . Nº de ref. del artículo: V9780471642329
Descripción Hardcover. Condición: Brand New. 1st edition. 456 pages. 9.50x6.75x1.25 inches. In Stock. Nº de ref. del artículo: __0471642320
Descripción Hardcover. Condición: New. Nº de ref. del artículo: XCW--112
Descripción Condición: New. This reference offers coverage of aspects of customer service and support. Contributors from companies including Coopers & Lybrand, IBM and Xerox offer advice on creating the corporate culture, establishing and using the right measurements and standards, and short- and long-term strategic planning. Editor(s): Brown, Stanley A. Num Pages: 452 pages, Illustrations. BIC Classification: KJSU. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 243 x 167 x 30. Weight in Grams: 826. . 1998. 1st Edition. Hardcover. . . . . Books ship from the US and Ireland. Nº de ref. del artículo: V9780471642329