The Human Touch: Today's Most Unusual Program for Productivity and Profit - Tapa dura

A compelling account of Bill Arnold--an innovative, radical CEO who tranformed a company from a bureaucratic bastion into one that focused on quality, productivity and humaneness. Features a concrete program guaranteed to make person-centered leadership not only work but thrive within the smallest or most complex organizations.

About the authors WILLIAM W. ARNOLD is President of Centennial Medical Center in Nashville, Tennessee, the flagship facility of Hospital Corporation of America. Previously, he was executive vice president and chief operating officer of Stanford University Hospital. Mr. Arnold has been a pioneer in the development and implementation of innovative ways of management and leadership. JEANNE M. PLAS is an associate professor of psychology and human development at Vanderbilt University. Dr. Plas's research and writing have received international recognition and acclaim. Her Working up a Storm: Anger, Anxiety, Joy and Tears on the Job was the first major book about the positive and negative aspects of emotions at work and how to cope with them. Dr. Plas has worked as a consultant in executive training programs for many major organizations including Dow Jones & Co., General Motors, the California Financial and Banking Network, and the United States Army.