Customers Are People ... The Human Touch - Tapa dura

"!very useful for those who have anything to do with customers and clients!" (Business Plus, February 2003) "!this book makes important points well!in my view this book does provide food for thought!" (Managing Information, June 2003) "!This book has simple ideas that marketers would do well to heed, written, for once in plain English!" ( Marketing Is Everything Vol. 01,No. 02, 2003) "!He [McKean] offers some insightful examples of good and bad practice!" (Marketing, 8 January 2004)

Although 70% of the customera s decision to buy is based on how they are treated as people, few ornganizations have recognized its importance as well as understanding how to implement the "human touch" art as a science. John McKean provides a practical guide to implementing this art as consistent, business--wide, technology--enabled science drawn form proven approaches from world--class human touch practitioners.