The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists

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9780470404829: The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists

Book by Hyken Shep

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Reseña del editor:

In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they won't forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the Customer , Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases - from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer - and shows how you can do it too. Hyken's message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.

Contraportada:

What Is the Cult of the Customer? It is a culture that focuses on creating an amazing experience for both employees and customers.

This book will take you through the five cults, or phases, that all companies must go through to create an experience that turns your satisfied customers into customer evangelists. These customers aren't just loyal . . . they're your company advocates. They give unsolicited testimonials and referrals and become extensions of your marketing and sales departments. Filled with dozens of case studies and lessons, this book will guide you through a process that develops an employee culture dedicated to creating an exceptional service experience, both inside and outside of your company.

"This book reflects the core values of our approach at Morton's The Steakhouse(R). We not only serve The Best Steak Anywhere(TM), but we are truly focused on providing our guests with Morton's Genuine Hospitality, second to none in restaurant dining. This book is all about providing you with the necessary tools to create that amazing, top-of-the-line experience for every guest."

--Thomas J. Baldwin, Chairman, CEO, and President, Morton's Restaurant Group

"At Zappos.com, we've always recognized that customers need to be more than satisfied--they need to be WOWed! Shep recognizes this as well in his book, and gives plenty of examples of how different companies go about creating WOW experiences."

--Tony Hsieh, CEO, Zappos.com

"At Verizon Wireless, we are passionate about creating a great customer experience in every customer interaction. This book takes you through the necessary steps to create a world-class customer service organization."

--Eileen Creeden, Vice President, Northeast Customer Service, Verizon Wireless

"Ultimately, we want loyal customers--not just loyal to our brand, but also to our dealerships. The Cult of the Customer teaches how to get customers, in virtually any business, to come back again and again.

--Mike Rencis, Customer Service Operations Manager, Toyota Motor Sales, USA

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Hyken, Shep
Editorial: Wiley (2009)
ISBN 10: 0470404825 ISBN 13: 9780470404829
Nuevos Tapa dura Cantidad: 1
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Poverty Hill Books
(La Grange, IL, Estados Unidos de America)
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Descripción Wiley, 2009. Hardcover. Estado de conservación: New. BRAND NEW, Perfect Shape, No Black Remainder Mark,Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction!. Nº de ref. de la librería 9028157

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Shep Hyken
Editorial: John Wiley and Sons Ltd, United Kingdom (2009)
ISBN 10: 0470404825 ISBN 13: 9780470404829
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Descripción John Wiley and Sons Ltd, United Kingdom, 2009. Hardback. Estado de conservación: New. 229 x 155 mm. Language: English . Brand New Book. In today s competitive business climate, you can t just satisfy your customers. You have to be better than that, giving them experiences that they won t forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the Customer , Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases - from uncertainty to amazement. By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer - and shows how you can do it too. Hyken s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists. Nº de ref. de la librería AAH9780470404829

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Shep Hyken
Editorial: John Wiley and Sons Ltd, United Kingdom (2009)
ISBN 10: 0470404825 ISBN 13: 9780470404829
Nuevos Tapa dura Cantidad: 1
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The Book Depository
(London, Reino Unido)
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[?]

Descripción John Wiley and Sons Ltd, United Kingdom, 2009. Hardback. Estado de conservación: New. 229 x 155 mm. Language: English . Brand New Book. In today s competitive business climate, you can t just satisfy your customers. You have to be better than that, giving them experiences that they won t forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the Customer , Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases - from uncertainty to amazement. By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer - and shows how you can do it too. Hyken s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists. Nº de ref. de la librería AAH9780470404829

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ISBN 10: 0470404825 ISBN 13: 9780470404829
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Descripción John Wiley and#38; Sons, 2009. HRD. Estado de conservación: New. New Book.Shipped from US within 10 to 14 business days.THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Nº de ref. de la librería IP-9780470404829

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Descripción Hardcover. Estado de conservación: New. This item is printed on demand. Item doesn't include CD/DVD. Nº de ref. de la librería 1165241

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Descripción Estado de conservación: New. Nº de ref. de la librería NU-ING-00443041

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Shep Hyken
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BuySomeBooks
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Descripción Wiley. Hardcover. Estado de conservación: New. Hardcover. 256 pages. Dimensions: 9.0in. x 6.1in. x 1.0in.In todays competitive business climate, you cant just satisfy your customers. You have to be better than that, giving them experiences that they wont forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases from uncertainty to amazement. By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer and shows how you can do it too. Hykens message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Hardcover. Nº de ref. de la librería 9780470404829

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Descripción John Wiley & Sons, 2016. Paperback. Estado de conservación: New. PRINT ON DEMAND Book; New; Publication Year 2016; Not Signed; Fast Shipping from the UK. No. book. Nº de ref. de la librería ria9780470404829_lsuk

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Descripción Wiley, 2017. Hardcover. Estado de conservación: New. This item is printed on demand. Nº de ref. de la librería 0470404825

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Descripción John Wiley and#38; Sons, 2009. HRD. Estado de conservación: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Nº de ref. de la librería FW-9780470404829

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