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Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind - Tapa blanda
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A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.
Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.
Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
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Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.
Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
AMY COOPER HAKIM, PhD, is the founder of The Cooper Strategic Group, a management consulting firm that specializes in training and development, targeted hiring, and survey design and analysis. As an Industrial/Organizational psychology practitioner she provides solutions to make businesses run smoothly and help employers find, maintain, and effectively utilize top-notch employees.
MURIEL SOLOMON worked in communications for over 40 years. She taught her "Strategic Talking" method to companies throughout the United States, and wrote a syndicated column for the Miami Herald for many years.
MURIEL SOLOMON worked in communications for over 40 years. She taught her "Strategic Talking" method to companies throughout the United States, and wrote a syndicated column for the Miami Herald for many years.
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- EditorialTarcherPerigee
- Año de publicación2016
- ISBN 10 0143111876
- ISBN 13 9780143111870
- EncuadernaciónTapa blanda
- Número de páginas352
- Valoración
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Working With Difficult People
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Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind
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Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind
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Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind by Hakim, Amy Cooper, Solomon, Muriel [Paperback ]
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Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind
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Working with Difficult People: Handling the Ten Types of Problem People Without Losing Your Mind (Paperback or Softback)
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Working with Difficult People, Second Revised Edition Format: Paperback
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Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind
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Working with Difficult People (Paperback)
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Descripción Paperback. Condición: new. Paperback. Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers. The book then presents helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Nº de ref. del artículo: 9780143111870
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Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind
Publicado por
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(2016)
ISBN 10: 0143111876
ISBN 13: 9780143111870
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