Ruthless Execution: How Business Leaders Manage Through Turbulent Times - Tapa dura

“With a blend of excellent case examples and useful frameworks, Hartman and LeGrande make a compelling argument for having continuous transformation and customer success as part of the leadership DNA.”

–Vernon Altman, Advisory Partner, Bain & Company

“Pragmatic and clearly presented. Ruthless Execution is full of great examples and tools to help leaders navigate through a tough and uncertain global economy.”

–Tim Gillis, Global Head of Indirect Tax Services, KPMG LLP

Today’s business leaders must know how to lead through adversity while also positioning their companies to reignite growth. Doing both requires exceptional deftness, deep insight, and a relentless focus on the leadership, capability, and governance areas that matter most.

This guide shows how exceptional business leaders successfully navigate through the inevitable times when performance flattens and everything gets tougher. If you haven’t faced this challenge, you will–and your response may make or break your business.

Amir Hartman and Craig LeGrande offer up-to-the-minute guidance on sharpening focus, optimizing “return on strategy,” and balancing investments in performance and growth. They introduce new ways to capture more value at the board level, resurrect lost customer loyalty, leverage “cloudification,” and use performance metrics without overwhelming people in trivia.

Getting past “the wall” is today’s most urgent and underappreciated executive challenge, and this second edition ofRuthless Execution includes brand-new examples and case studies to provide further insight. Read this book, and be ready.

Your business has been running on all cylinders. Then, suddenly, you hit a wall. Growth flattens. Maybe you missed a market opportunity, failed to innovate, or simply didn’t execute. Whatever the cause, it happens to every business. Your long-term success depends on what you do next.

That’s the focus of this book: how to manage adversity while you prepare for a new burst of growth.

Now, in this extensively updated guide, Amir Hartman and Craig LeGrande identify common leadership approaches, business capabilities, and governance processes linked to success in overcoming performance walls.

This edition has been extensively revised to reflect the unprecedented pace and complexity of today’s global business environments with compelling new case studies from Cardinal Health, Oracle, and other leaders. It covers new opportunities in areas ranging from customer loyalty and portfolio management to the cloudification of business. The book concludes by introducing the
Ruthless Execution Index: the most concise distillation of your most critical “signposts” for improvement.

LEADERSHIP

• Refocusing everyone on what’s most important
• Optimizing “return on strategy”
• Balancing performance and growth initiatives

CRITICAL CAPABILITIES

• Making your customers’ success part of your DNA
• Clarifying the value your customers are harvesting from your offerings
• Leveraging new opportunities to gain value from cloudification and big data

GOVERNANCE