Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.
"Sinopsis" puede pertenecer a otra edición de este libro.
Descripción Estado de conservación: Brand New. Brand New Paperback International Edition, Perfect Condition. Printed in English. Excellent Quality, Service and customer satisfaction guaranteed!. Nº de ref. de la librería AIND-127099
Descripción Irwin/McGraw-Hill, 2007. Hardcover. Estado de conservación: New. Nº de ref. de la librería P11007337783X
Descripción Estado de conservación: New. Brand New Paperback International Edition.We Ship to PO BOX Address also. EXPEDITED shipping option also available for faster delivery. Nº de ref. de la librería AUSBNEW-127099
Descripción Irwin/McGraw-Hill. Hardcover. Estado de conservación: New. 007337783X New Condition. Nº de ref. de la librería NEW6.0927722
Descripción Estado de conservación: Brand New. Book Condition: Brand New. Nº de ref. de la librería 97800733778341.0