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"Without a doubt, this is the best book ever written on telecom management. If you're in it, you must have this book."
Harry Newton
Teleconnect Library
An ideal companion to The Irwin Handbook of Telecommunications
The Only Book to Provide Managers In Any Business with Updated Information and Solutions for Today's Telecommunications Systems
The Irwin Handbook of Telecommunications Management is renowned for covering every important telecommunications system management issue. Now comprehensively revised and updated for an increasingly complex telecommunications field, this classic resource provides hands-on techniques for understanding today's major technological changesand incorporating them into your organization's overall telecom strategy.
Topics new to this edition include:
Techniques to integrate automatic call distribution equipment with the Internet The emergence of competitive local exchange carriers (CLECs) * The difference between incumbent and competitive LECs * Internet service providers (ISPs) and how to evaluate and select them * New technologies that allows employees to work from home * Server and e-mail management * Frame relay and intranet or virtual private network selection and management * Internetworking equipment and services * Firewall and router selection and management * Management of data network bandwidth
The Irwin Handbook of Telecommunications Management contains many practical tools that you can use on the job. To make them more useful, computer versions are available to purchasers of this book through a special, dedicated Website. Download cost models in spreadsheet form and use them by inserting your own values. For call center load and trunking calculations, a program is included that can be run on any Windows computer.
In this era of rapid technological changefrom the Internet's ability to add value at every level of business to the critical decisions that must be made on whether or not to converge voice and data at the network levelonly one book provides invaluable reference material and information for every aspect of telecommunications. That book is The Irwin Handbook of Telecommunications Management, Third Edition. A vital resource for anyone involved in the telecommunications business, it covers the entire spectrum of 21st century telecommunications.
Organized into five sections, The Irwin Handbook of Telecommunications Management makes every important aspect of managing a telecommunications system easy to locate, understand, and implement:
Comprehensive in scope and concise in detailing the information that busy professionals need to know, The Irwin Handbook of Telecommunications Management provides complete, detailed coverage of the processes and procedures for getting maximum value from a telecommunications system. Managers in any industry can turn to it for authoritative solutionsand as a necessary how-to manualfor every telecommunications management question.
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