Management - Tapa dura

This text covers aspects of management, considering planning and decision-making, organizing, leading and controlling. This second edition emphasizes innovation and includes topics such as quality, global pressures, workplace diversity and ethics. It is a combination of examples, current research, concepts and graphics. Case studies are also included to help readers gain insights into how real organizations operate. "Practically Speaking" sections in many chapters provide practical advice on how to implement key concepts.