Effective Supervision: Preparing for the 21st Century - Tapa blanda

The organisational structure of this new text is designed expressly for the supervision course. Macro to micro topical coverage, and the incorporation of concept chapters and skill chapters, provide a framework unique to the supervision principles market. Features: * Macro-to-micro chapter presentation begins with foundations and ends with individual career planning and development issues. * Topics are integrated and cross-referenced throughout the text, recognizing that such coverage shouldn't be compartmentalized. Linkages between supervisory concepts and skills cross chapter boundaries. * In response to an AACSB study on "people skills", this text deals directly with the importance of learning specific people skill. It also covers TQM, diversity, global supervision and reengineering. * Focuses on skills such as decision making, motivating employees, managing conflict, communicating, performance appraisal, applying discipline, counseling, managing stress and organizational change. * Includes extensive coverage of teams, TQM, reengineering and diversity at places in the text where such coverage makes sense. All material is current and extensively referenced. * Extensive references include notes and marginal concepts, a glossary of terms at the end of the text, and 38 cases, two for each chapter. * Supporting materials are geared specifically to lighten the instructor workload involved in teaching supervision. Lecture notes, case materials, behavioral role plays for skill chapters, videos, transparency masters, the Io Enterprises micro-computer simulation, integrated with the text, and a 1500-item test bank provide extensive tools for the professor. * Chapter opening and closing vignettes cover the trials and tribulations of Carla Jones, a first-line supervisor. * Instructor's manual with lecture notes, 1,500 item test bank, student projects and exercises, allows instructors to easily incorporate additional material into lecture notes.