Customer communication and complaint handling(Chinese Edition) - Tapa blanda

Pub Date: 2014-10-01 Pages: 90 Publisher: China Communications Press customer complaint handling and communication. communication skills and customer complaint handling is actively practice and innovative ideas and advanced vocational education in the vocational colleges Under the concept. the organization written by Qinghai Vocational-cross. The book is based on the actual service work. focus on training students in the general approach and communication skills with customers complaints. Covers the perception of communication. the use of the use of language communication skills. non-verbal communication skills. listening training. psychological analysis of customer complaints. customer complaint handling skills to use. and written communication skills. teamwork and communication. and so on eight chapters. Deep and content. combined with practical work. focusing on skills de...