"These interesting interviews present many stories that will cause concern, but the successes in them will also be cause for celebration." -- Library Journal
"Riemer provides real insights into the process of moving from welfare to work and the often hidden biases of those in positions of power. By delineating the attitudes of all of the parties involved, the concrete circumstances of the workers' work and private lives and the reality of specific workplaces, this ethnographic study gets beyond the facile slogans about the nature of poverty, work, and individual responsibility to provide genuine insight about the problems people face in trying to change their lives." -- Ruth Sidel, author of Keeping Women and Children Last: America's War on the Poor
"The greatest contribution of the book lies in the closeness of its attention to the real situations at the workplace, as viewed by both low income workers and supervisors and co-workers. . . . It is extremely useful as a carefully nuanced, front-line study." -- Ann Withorn, author of Serving the People: Social Services and Social Change