The first tactical handbook that gives both the ways and means to manage the process that generates useable knowledge assets within an organization.
All the tools and techniques you need to organize, manage, and exploit world-class knowledge management systems in your organization.
- A practical, real-world KM framework from two of the world's leading consultants.
- Covers the entire KM lifecycle: information gathering, knowledge sharing, metrics, and more.
- Assess your KM strengths and weaknesses with the authors' exclusive Knowledge Management Diagnostic!
The Knowledge Management Fieldbook is the hands-on guide for every manager who wants to implement knowledge management ? and reap the full rewards. Presented within a comprehensive, yet easy-to-use framework, it offers techniques to streamline every stage of the knowledge management deployment process, from information gathering to knowledge sharing, to measuring the organization's knowledge assets, and beyond.
The book contains case studies based on the authors' original interviews with more than 50 world-class organizations; as well as a structured process for thinking about knowledge management, designed to help managers build a detailed action agenda. The authors' Knowledge Management Diagnostic is an invaluable tool for identifying organizational knowledge strengths and weaknesses; the book also contains extensive practical exercises and action agendas for transforming KM from theory into practical competitive advantage.
For every manager and strategist concerned with generating organizational knowledge and using it more effectively.
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