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Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions

Annette Lewis, Joe McDermott

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ISBN 10: 0955262941 / ISBN 13: 9780955262944
Editorial: Anson Reed Limited, 2006
Usado Condición: Very Good
Librería: Better World Books Ltd (Dunfermline, Reino Unido)

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Ships from the UK. Former Library book. Great condition for a used book! Minimal wear. N° de ref. de la librería GRP30282307

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Detalles bibliográficos

Título: Winning at Customer Services and Call Centre...

Editorial: Anson Reed Limited

Año de publicación: 2006

Condición del libro:Very Good

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Sinopsis:

All the INFORMATION, all the SECRETS plus MODEL ANSWERS to 96 QUESTIONS asked at Customer Services and Call Centre Job Interviews. This comprehensive and intelligent guide has been written by top interviewers Annette Lewis and Joe Mc Dermott both of whom have extensive experience within the Customer Services and Call Centre sectors. They have recruited for a variety of positions from Customer Service Advisors up to Call Centre Managers and share the answers that win and those that lose. Included in this guide is an analysis of the skills required, the different jobs, the different types of interview along with model answers to 96 questions asked at Customer Services and Call Centre job interviews including COMPETENCY BASED and BEHAVIOURAL questions. Four actual job interview scripts as used by industry experts are included too making this an essential read for anyone serious about winning those top jobs offers.

From the Inside Flap:

Flexible working, attractive remuneration packages, a wide variety of opportunities working within a vast range of industries all go towards making Customer Services one of the most popular choices for many people looking for a long term career. Open any newspaper or search on the internet and you will come across thousands of jobs ranging from Call Centre Agents, Advisors, Supervisors, right up to Call Centre Managers and Heads of Customer Services. It is an attractive career option and it is a competitive one and this guide is designed to greatly improve your chances of success whether you are looking for your first job, moving up the career ladder or changing jobs into the Customer Services sector.

We consider the job interview to be the most important part in the job search process. It really is make or break and could be the culmination of months of effort on your part. You may have spent time creating a powerful CV or Resume, researching a variety of companies, applying for a number of jobs and been through the agency or application process. Finally you have an invite to attend an interview and the last thing to do at this stage is make some small mistake which loses you the job and puts you back at square one.

This guide has been written by senior managers, all of whom have extensive experience of the Customer Services and Call Centre industries. We have interviewed for a range of positions from entry level up to head of department in a variety of companies in Banking, Finance, Health, Entertainment, Sales, Manufacturing and Hospitality. We know what works and does not work in the interview room and having been interviewed many times ourselves, we know exactly how it feels from both sides of the desk. We have combined all our learning into this volume and provide all the essential information you will need to win in any job interview.

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Better World Books generates funding for literacy charities through the sales of second-hand books. Our current partner charities are READ International,the National Literacy Trust, Room to Read, Scottish Book Trust (Registered Charities no. 1128534, no. 1116260, no.1125803, SC027669), and the National Adult Literacy Agency. Much of our stock is ex-library due to our close relationships with UK libraries. We offer a service that helps them keep their unwanted books out of landfill. All ex-library books will be marked as such in their individual listings. 99% of orders are dispatched within 24 hours and we offer a 100% money back guarantee if you are not completely satisfied.

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