Veterinary Healthcare Services: Options in Delivery

Thomas E. Catanzaro; Thom Haig; Peter Weinstein; Judi Leake; Heather Howell

ISBN 10: 0813809290 / ISBN 13: 9780813809298
Editorial: Iowa State University Press, Ames, 1999
Usado Condición: Very Good Encuadernación de tapa blanda
Librería: Books Below (McCoy, VA, Estados Unidos de America)

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Ex-library from a university library with the usual stampings, markings, and barcodes. Interior is clean, and binding is firm and straight. No dust-jacket. Trade paperback. N° de ref. de la librería PASTPAGE073741I

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Detalles bibliográficos

Título: Veterinary Healthcare Services: Options in ...

Editorial: Iowa State University Press, Ames

Año de publicación: 1999

Encuadernación: Paperback

Condición del libro:Very Good

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Written to follow Dr Catanzaro's Building the Successful Veterinary Practice series this book relies on the team approach to veterinary healthcare. The 'how to' format, complete with examples and concepts, is a necessary primer for veterinarians in today's competitive society. The author's active clinicians, offer options and alternatives to old habits in the form of workable solutions. The solutions are then tailored to specific practices and their unique needs.

From the Back Cover:

Team building and leadership are keys to success in the veterinary practice of the new millennium. Veterinary Healthcare Services: Options in Delivery provides options and inspiration for the development of those keys in any size practice. The entire staff, from the receptionist to the doctor, can contribute to the goals of the practice. The authors have built on the ideas of Thomas Catanzaro in presenting creative ways to build a practice that provides convenience and service to the client as well as professional growth to its staff. Some topics covered include:

  • Average Client Transaction Rates

  • The three R’s – rechecks, recalls, reminders

  • Programs, protocols, and bundles

  • Client retention

  • The appointment book

  • Preferred client programs

  • Day admits

  • Dental programs

  • Geriatric programs

  • Maintenance checklists

  • Marketing promotions

  • Ancillary services – resorts, grooming, and boutiques

  • New technology

Other books by Thomas Catanzaro that emphasize the teamwork and management principles discussed here are:

  • Building the Successful Veterinary Practice: Leadership Tools (Volume 1) Programs & Procedures (Volume 2) Innovation & Creativity (Volume 3)

  • Veterinary Management in Transition: Preparing for the 21st Century

"Sobre este título" puede pertenecer a otra edición de este libro.

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