Título: Supervision in the Hospitality Industry (NRA...
Editorial: John Wiley & Sons Inc
Año de publicación: 2006
Condición del libro: Good
With updated coverage of technology and managing diversity in the workplace, "Supervision in the Hospitality Industry", fifth edition provides hospitality professionals and students alike with the tools that they need to be effective managers in their organizations.From the Back Cover:
Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. Along with updated material in each chapter, this Fifth Edition features:
It takes a lot of savvy to manage a thriving hospitality business. Managers must satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity. Methods for achieving these goals as well as for communicating effectively, planning, organizing, and maintaining a management point of view are reinforced through quizzes, exercises, self-assessments, simulations, case studies, role play, and journal writing.
Supervision in the Hospitality Industry, Fifth Edition is the complete guide for students in culinary and hospitality programs, as well as foodservice professionals and chefs.
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