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Supervision in the Hospitality Industry (NRA)

Miller, Jack E.

5 valoraciones por Goodreads
ISBN 10: 0471771481 / ISBN 13: 9780471771487
Editorial: John Wiley & Sons Inc, 2006
Usado Condición: Good
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Better World Books
Mishawaka, IN, Estados Unidos de America

Valoración 5 estrellas

Librería en AbeBooks desde: 3 de agosto de 2006


Former Library book. Shows some signs of wear, and may have some markings on the inside. N° de ref. de la librería GRP77812379

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Detalles bibliográficos

Título: Supervision in the Hospitality Industry (NRA...

Editorial: John Wiley & Sons Inc

Año de publicación: 2006

Condición del libro: Good

Edición: Revised.

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With updated coverage of technology and managing diversity in the workplace, "Supervision in the Hospitality Industry", fifth edition provides hospitality professionals and students alike with the tools that they need to be effective managers in their organizations.

From the Back Cover:

Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. Along with updated material in each chapter, this Fifth Edition features:

  • New material on diversity initiatives, recruitment, and retention
  • A new chapter on team building and teamwork
  • Updated profiles of individuals and companies
  • A variety of training activities for real-world simulation

It takes a lot of savvy to manage a thriving hospitality business. Managers must satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity. Methods for achieving these goals as well as for communicating effectively, planning, organizing, and maintaining a management point of view are reinforced through quizzes, exercises, self-assessments, simulations, case studies, role play, and journal writing.

Supervision in the Hospitality Industry, Fifth Edition is the complete guide for students in culinary and hospitality programs, as well as foodservice professionals and chefs.

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