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Serving Them Right: Innovative and Powerful Customer Retention Strategies

Laura Liswood

2 valoraciones por Goodreads
ISBN 10: 0887305253 / ISBN 13: 9780887305252
Editorial: Harpercollins
Usado Condición: Acceptable
Librería: Idaho Youth Ranch Books (Boise, ID, Estados Unidos de America)

Librería en AbeBooks desde: 21 de agosto de 2008

Cantidad: 1
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A readable copy. All pages are intact, and the cover is intact (However the dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but the notes cannot obscure the text. Book may be a price cutter or have a remainder mark. N° de ref. de la librería F-01-05-02-0057

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Título: Serving Them Right: Innovative and Powerful ...

Editorial: Harpercollins

Condición del libro:Acceptable

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Serving Them Right examines the most persistent and longstanding barriers to quality and good customer service in American business. Liswood studies distinct tactics and techniques for improving service delivery and raising customer satisfaction levels. She outlines the nuts and bolts of service-delivery management and the ongoing commitment needed to sustain an effective program once it is in place. Laura Liswood provides practical advice to management at all levels of an organization to restore quality and service in American business. She discusses cutting-edge ideas such as the need for a chief service officer, a complete realignment of complaint-handling by top management, and a new set of service measurement standards. All copies of Serving them Right are signed by the author, Laura Liswood.

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Descripción de la librería

The Idaho Youth Ranch provides services which help at-risk youth in Idaho that are in our residential treatment facilities or are part of our many non-residential services. We provide PROMISING FUTURES for these youth and their families and it could not be accomplished with out people like you willing to purchase our items to support these services.

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Idaho Youth Ranch Books
5465 W. Irving Street
Boise, ID 83706

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