Imagen del editor

Service Management: Operations, Strategy, and Information Technology {THIRD EDITION}

Fitzsimmons, James A. And Mona J. Fitzsimmons

ISBN 10: 007231267X / ISBN 13: 9780072312676
Editorial: McGraw-Hill Book Company, Inc., New York, New York, U.S.A., 2001
Condición: Very Good Encuadernación de tapa dura
Librería: Glued To The Tube Books (Minneapolis, MN, Estados Unidos de America)

Librería en AbeBooks desde: 13 de noviembre de 2002

Cantidad: 1
Comprar usado
Precio: EUR 50,15 Convertir moneda
Gastos de envío: EUR 23,71 De Estados Unidos de America a España Destinos, gastos y plazos de envío
Añadir al carrito


"Illustrating lessons through current examples, the authors address the need for continuous improvement in quality and productivity in the service industry, in addition to providing extensive coverage of global operations. They successfully demonstrate how crucial functional areas of an organization such as marketing, strategic issues, supply chain issues, operations, technology, and human behavior impact effective service management." This book has 646 pages and is illustrated throughout. The book has NO internal markings whatsoever. PLEASE NOTE! THE BOOK COMES WITHOUT THE CD-ROM. N° de ref. de la librería 022901

Hacer una pregunta a la librería

Detalles bibliográficos

Título: Service Management: Operations, Strategy, ...

Editorial: McGraw-Hill Book Company, Inc., New York, New York, U.S.A.

Año de publicación: 2001

Encuadernación: Hard Cover

Condición del libro:Very Good

Condición de la sobrecubierta: No Jacket

Edición: Third Edition {First Printing}

Acerca de


Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.

"Sobre este título" puede pertenecer a otra edición de este libro.

Descripción de la librería

We sell online only.

Ver la página web de la librería

Condiciones de venta:

Billing available to established
accounts with payment upon receipt of book(s). 30 day net billing available to
accredited institutions. Returns are allowed with prior notification to dealer.
Return shipping charges paid by customer.To use credit card go thru abe check out.

Condiciones de envío:

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Todos los libros de esta librería

Métodos de pago
aceptados por la librería

Visa Mastercard American Express Carte Bleue

Giro Postal