Brand New International Edition textbook. Some book may show sales disclaimer such as "Not for Sale or Restricted in US" on the cover page but it is absolutely legal to use in US or Canada. Ship from Multiple Locations, including Asia , Hong Kong ,Taiwan , US or Canada depend on stock location.

N� de ref. del art�culo 002458

Contactar al vendedor

Denunciar este art�culo

Detalles bibliogr�ficos

T�tulo

Service Management: Operations, Strategy, Information Technology (10th International Edition) ISBN : 9781265075538

Editor

McGraw Hill

Fecha de publicaci�n

2022

Idioma

Ingl�s

ISBN 10

1264098359

ISBN 13

9781264098354

Encuadernaci�n

Soft cover

Edici�n

Edici�n Internacional

Estado

New

Cat�logos de vendedores

Acerca de

Sinopsis

Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global environment. This edition continues to acknowledge and emphasize the essential uniqueness of service management.

The book is written in an engaging literary style, makes extensive use of examples, and is based on the research and consulting experience of the authors. The theme of managing services for competitive advantage is emphasized in each chapter and provides a focus for each management topic. The integration of technology, operations, and human behavior is recognized as central to effective service management. Emphasis is placed on the need for continuous improvement in quality and productivity in order to compete effectively in a global environment. Each chapter begins with a vignette of a well-known company to motivate the reader and illustrate the strategic nature of the topic to be covered. Each chapter has a preview, a closing summary, key terms and definitions, a service benchmark, topics for discussion, an interactive exercise, solved problems and exercises when appropriate, and one or more cases.

"Sobre este t�tulo" puede pertenecer a otra edici�n de este libro.

Descripci�n de la librer�a

Education books

Ver la p�gina web de la librer�a

Informaci�n empresarial del vendedor

SellOnline2020
ON, Canada

Condiciones de venta y env�o

Condiciones de venta

Derecho a cancelaci�n

Condiciones de env�o

Tarifas de env�o en Estados Unidos de America

Tarifas de env�o en Estados Unidos de America
Cantidad del pedido	De 12 a 22 d�as h�biles	De 6 a 14 d�as h�biles
Primer art�culo	EUR 2.56	EUR 11.08

Los plazos de entrega los establecen los vendedores y var�an seg�n el transportista y la ubicaci�n. Los pedidos que pasan por la aduana pueden sufrir retrasos y los compradores son responsables de los aranceles o tarifas asociadas. Los vendedores pueden ponerse en contacto con usted en relaci�n con cargos adicionales para cubrir cualquier aumento en los costes de env�o de los art�culos.