N° de ref. de la librería
Sinopsis: Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.
From Library Journal:
Management consultant Zemke and journalist Schaaf have produced a unique list of the best service organizations in the country. Before describing their choices, they elaborate upon the fundamental principles underlying distinctive service. They then present their selections for the "Service 101" in categories by industry, ranging from travel, hotels, and health care to manufacturing, entertainment, and public service. While national and regional companies, as well as local governments, are represented, educational organizations are omitted. The profiles of the service leaders included are readable and informative. This interesting book is recommended for public and business libraries.
- Leonard Grundt, Nassau Community Coll. Lib., Garden City,
Copyright 1989 Reed Business Information, Inc.
Título: Service Edge: 101 Companies That Profit from...
Editorial: Dutton Adult
Año de publicación: 1989
Condición del libro: Used: Very Good
Descripción Penguin Books Australia, 1989. Estado de conservación: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In fair condition, suitable as a study copy. Dust Jacket in fair condition. Nº de ref. de la librería 5155398
Descripción Dutton Adult, 1989. Estado de conservación: Very Good. Ships from Reno, NV. Great condition for a used book! Minimal wear. Nº de ref. de la librería GRP88136075
Descripción Dutton Adult. Hardcover. Estado de conservación: GOOD. Good clean copy with no missing pages might be an ex library copy; Possibly may have minor marginal notes and or highlighting. Nº de ref. de la librería 2589016707
Descripción Dutton Adult. Hardcover. Estado de conservación: VERY GOOD. Very Good copy, cover and pages show some wear from reading and storage. Binding may have light creases. Lots of life left in these pages. Nº de ref. de la librería 2710130563
Descripción Dutton Adult. Hardcover. Estado de conservación: GOOD. Gently used may contain ex-library markings, possibly has some light highlighting, textual notations, and or underlining. Text is still easily readable. Nº de ref. de la librería 2756294138
Descripción Penguin Publishing Group. Hardcover. Estado de conservación: Very Good. Dust Cover Missing. Very good condition - book only shows a small amount of wear. Nº de ref. de la librería G0453006477I4N01
Descripción Penguin Publishing Group. Hardcover. Estado de conservación: Good. Dust Cover Missing. Light shelving wear with minimal damage to cover and bindings. Pages show minor use. Nº de ref. de la librería G0453006477I3N01
Descripción Dutton Adult. Estado de conservación: Good. Used - Good Item may show signs of wear. May contain some writing and highlighting. Nº de ref. de la librería 4-A-6-2079
Descripción Dutton Adult. Estado de conservación: Fair. Acceptable condition. Acceptable dust jacket. Dampstained. Nº de ref. de la librería N24C-01071
Descripción New American Library, N . Y., 1989. Cloth. Estado de conservación: Very Good. Estado de la sobrecubierta: Very Good. Cover Art Ilustrador. 1st. The hard cover and the jacket has very light shelf wear .A couple of the pages has highlighting.Heavy book. Size: 8vo - over 7¾" - 9¾" tall. Hard Back. Nº de ref. de la librería NF 06460