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Reduce malpractice claims with proven patient satisfaction tools and techniques!
Why physicians need a resource like this RIGHT NOW.
These days, physicians cannot be careful enough. Medical malpractice insurance premiums are through the roof. Pay for performance and other measures that tie reimbursement to quality have turned an even brighter spotlight on the need to ensure patient satisfaction.
You must do everything you can to reduce your liability risk and prevent potential lawsuits. This means making sure that patients leave your facility feeling good about their experience.
The advice is simple: Treat patients with care and stay out of the courtroom.
The Satisfied Patient, Second Edition: A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service is a resource that every modern physician needs. Written by an experienced healthcare attorney, this fully updated book illustrates how focusing on patient satisfaction can better your organization, reduce the potential of professional liability claim, and significantly affect the outcome of that claim if initiated.
Learn how to increase patient satisfaction and reduce claims by:
- Incorporating five-star customer service principles into caregiving
- Encouraging patients to take responsibility for their care
- Taking a few extra seconds to create legible, concise documentation
Not familiar with the litigation process?
If you haven't been inside the courtroom, and want to avoid it, The Satisfied Patient, Second Edition describes a typical deposition and malpractice trial and illustrates how strong customer service on the front end can strengthen your defenses in the courtroom on the back end.
Fully updated to reflect today's physician needs!
Take a look at what's NEW in the second edition:
- A new section that addresses pay for performance and other measures that tie reimbursement to quality initiatives
- An expanded section on the litigation process and how patient satisfaction - or the lack thereof - can affect it
- Additional patient satisfaction and customer service tools
- Updated research about the connection between customer satisfaction and liability claims
- All new case studies that reflect the newest liability and malpractice laws
You need this valuable legal tool.
The Satisfied Patient, Second Edition: A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service is a beneficial resource for the following healthcare professionals:
- Physicians and physician practice administrators/managers
- Corporate compliance officers
- Risk managers and performance improvement professionals
- C-suite level executives
- In-house counsel
- Medical directors
A glimpse of what you'll get
Take a look at the table of contents for The Satisfied Patient, Second Edition:
Chapter One: The Looming Cloud
Chapter Two: The 'True Cost' of a Malpractice Claim
Chapter Three: Malpractice is Not the Only Cause of a Malpractice Claim
Chapter Four: Creating the Right Environment
Chapter Five: Becoming a Five-Star Service Provider
Chapter Six: Making Patients Partners
Chapter Seven: Documentation: Creating Appropriate Evidence
Chapter Eight: Recognizing When You Are At Risk
Chapter Nine: When an Adverse Event Occurs, How Do You Tell the Patient?
Chapter Ten: Managing Adverse Events
Chapter Eleven: The Trial Process
Chapter Twelve: The Trial: The Ultimate Anxiety
About the Author: James W. Saxton, Esq., is a shareholder with the law firm of Stevens & Lee, where he is chair of the firm's healthcare litigation group and cochair of its healthcare department. He uses his extensive experience as a litigator to advise hospitals, medical groups, and retirement communities throughout the United States in connection with understanding and reducing their professional liability risk. He also develops risk-reduction strategies for healthcare providers and organizations and has created innovative strategies and educational programs to support them.
Título: The Satisfied Patient, Second Edition: A ...
Condición del libro: Very Good
Descripción HCPro, 2007. Estado de conservación: Very Good. Second. Great condition for a used book! Minimal wear. Nº de ref. de la librería GRP80481032
Descripción HCPro. Paperback. Estado de conservación: Fair. Nº de ref. de la librería G1601460406I5N00
Descripción HCPro. Paperback. Estado de conservación: VERY GOOD. little to no wear, pages are clean. The cover and binding are crisp with next no creases. Nº de ref. de la librería 2749208068
Descripción HealthLeaders Media, 2007. Paperback. Estado de conservación: Used: Good. Nº de ref. de la librería SONG1601460406
Descripción Estado de conservación: Very Good. Book Condition: Very Good. Nº de ref. de la librería 97816014604003.0
Descripción Estado de conservación: Brand New. Book Condition: Brand New. Nº de ref. de la librería 97816014604001.0
Descripción HCPro, 2007. Paperback. Estado de conservación: New. Nº de ref. de la librería P111601460406
Descripción HCPro, 2007. Paperback. Estado de conservación: Good. Second. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. Buy with confidence, excellent customer service!. Nº de ref. de la librería 1601460406
Descripción HealthLeaders Media, 2007. Paperback. Estado de conservación: New. 2. Nº de ref. de la librería DADAX1601460406
Descripción Hcpro Inc, 2007. Paperback. Estado de conservación: Brand New. 2nd edition. 162 pages. 8.50x6.75x0.50 inches. In Stock. Nº de ref. de la librería 1601460406