Book has appearance of light use with no easily noticeable wear. N° de ref. de la librería
Reduce malpractice claims with proven patient satisfaction tools and techniques!
Why physicians need a resource like this RIGHT NOW.
These days, physicians cannot be careful enough. Medical malpractice insurance premiums are through the roof. Pay for performance and other measures that tie reimbursement to quality have turned an even brighter spotlight on the need to ensure patient satisfaction.
You must do everything you can to reduce your liability risk and prevent potential lawsuits. This means making sure that patients leave your facility feeling good about their experience.
The advice is simple: Treat patients with care and stay out of the courtroom.
The Satisfied Patient, Second Edition: A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service is a resource that every modern physician needs. Written by an experienced healthcare attorney, this fully updated book illustrates how focusing on patient satisfaction can better your organization, reduce the potential of professional liability claim, and significantly affect the outcome of that claim if initiated.
Learn how to increase patient satisfaction and reduce claims by:
- Incorporating five-star customer service principles into caregiving
- Encouraging patients to take responsibility for their care
- Taking a few extra seconds to create legible, concise documentation
Not familiar with the litigation process?
If you haven't been inside the courtroom, and want to avoid it, The Satisfied Patient, Second Edition describes a typical deposition and malpractice trial and illustrates how strong customer service on the front end can strengthen your defenses in the courtroom on the back end.
Fully updated to reflect today's physician needs!
Take a look at what's NEW in the second edition:
- A new section that addresses pay for performance and other measures that tie reimbursement to quality initiatives
- An expanded section on the litigation process and how patient satisfaction - or the lack thereof - can affect it
- Additional patient satisfaction and customer service tools
- Updated research about the connection between customer satisfaction and liability claims
- All new case studies that reflect the newest liability and malpractice laws
You need this valuable legal tool.
The Satisfied Patient, Second Edition: A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service is a beneficial resource for the following healthcare professionals:
- Physicians and physician practice administrators/managers
- Corporate compliance officers
- Risk managers and performance improvement professionals
- C-suite level executives
- In-house counsel
- Medical directors
A glimpse of what you'll get
Take a look at the table of contents for The Satisfied Patient, Second Edition:
Chapter One: The Looming Cloud
Chapter Two: The 'True Cost' of a Malpractice Claim
Chapter Three: Malpractice is Not the Only Cause of a Malpractice Claim
Chapter Four: Creating the Right Environment
Chapter Five: Becoming a Five-Star Service Provider
Chapter Six: Making Patients Partners
Chapter Seven: Documentation: Creating Appropriate Evidence
Chapter Eight: Recognizing When You Are At Risk
Chapter Nine: When an Adverse Event Occurs, How Do You Tell the Patient?
Chapter Ten: Managing Adverse Events
Chapter Eleven: The Trial Process
Chapter Twelve: The Trial: The Ultimate Anxiety
Sinopsis: Explains how incorporating 'five-star' customer service principles into care giving, encouraging patients to take responsibility for their care, and creating concise documentation can reduce possible legal claims. Describes a typical deposition and malpractice trial for illustrating how the matter could have been avoided. Shows how to identify 'red flag' patients. Softcover.
Título: The Satisfied Patient, Second Edition: A ...
Condición del libro: Very Good
Descripción HCPro. Paperback. Estado de conservación: Fair. Nº de ref. de la librería G1601460406I5N00
Descripción HCPro. Paperback. Estado de conservación: VERY GOOD. Cover and pages show some wear from reading and storage. May have light creases on the cover and binding. Some pages may contain writing and or highlighting. Nº de ref. de la librería 2604596042
Descripción HCPro, 2007. Estado de conservación: Very Good. Second. N/A. Great condition for a used book! Minimal wear. Nº de ref. de la librería GRP80481032
Descripción HCPro, 2007. Paperback. Estado de conservación: Good. Item may show signs of shelf wear. Pages may include limited notes and highlighting. Includes supplemental or companion materials if applicable. Access codes may or may not work. Connecting readers since 1972. Customer service is our top priority. Nº de ref. de la librería mon0000623209
Descripción HealthLeaders Media, 2007. Paperback. Estado de conservación: Used: Good. Nº de ref. de la librería SONG1601460406
Descripción Estado de conservación: Very Good. Book Condition: Very Good. Nº de ref. de la librería 97816014604003.0
Descripción HCPro, 2007. Paperback. Estado de conservación: Used: Good. Nº de ref. de la librería 12226288
Descripción Estado de conservación: Brand New. Book Condition: Brand New. Nº de ref. de la librería 97816014604001.0
Descripción HCPro, 2007. Paperback. Estado de conservación: New. Nº de ref. de la librería P111601460406
Descripción HealthLeaders Media, 2007. Paperback. Estado de conservación: New. 2. Nº de ref. de la librería DADAX1601460406