T�tulo: Return on Customer : Creating and Maximizing Value from Your Scarcest Resource
Editor: Cyan Books
Fecha de publicaci�n: 2005
Idioma: Ingl�s
ISBN 10: 1904879349
ISBN 13: 9781904879343
Encuadernaci�n: Encuadernaci�n de tapa blanda
Estado: Very Good

Acerca de

Acerca del autor

Don Peppers and Martha Rogers, Ph.D., are world-renowned experts on customer-based business strategies. They were individually named to Accenture�s global list of "Top 100 business intellectuals" for two consecutive years, and are cited in the UK Chartered Institute of Marketing�s inaugural listing of the 50 "most influential thinkers in marketing and business today." They are the founding partners of Peppers and Rogers Group, the world�s leading customer-focused management consultancy firm, and are two of today�s leading business authors � their previous bestsellers include 'The One to One Future' and 'Enterprise One to One'.

"Sobre este t�tulo" puede pertenecer a otra edici�n de este libro.

Descripci�n de la librer�a

We offer a wide variety of books including fiction and non-fiction titles.

Ver la p�gina web de la librer�a

Informaci�n empresarial del vendedor

SBYB, Inc.
900 Knell Rd, Montgomery, IL, 60538, U.S.A.

Condiciones de venta y env�o

Condiciones de venta

We guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond within 2 business days.

Condiciones de env�o

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.