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The Power of Service : Keeping Customers for Life

Marquart, Petra

ISBN 10: 0966271602 / ISBN 13: 9780966271607
Editorial: Ponderosa Press, 1998
Usado Condición: Fine Encuadernación de tapa blanda
Librería: Glued To The Tube Books (Minneapolis, MN, Estados Unidos de America)

Librería en AbeBooks desde: 13 de noviembre de 2002

Cantidad: 1

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Descripción

"In my work with organizations across the country, I have discovered service to be extraordinarily simple while at the same time complex. Simple in that we all choose how we will perform in every moment; complex in that numerous aspects of our work life affect our choices. In this book, I attempt to address both: the simple power of choosing to perform well and the complex issues that impact us." This book has 348 pages. The previous owner has printed the author's name and address on the rear endpaper. The book is a SIGNED copy from ther author, Petra Marquart. N° de ref. de la librería 057124

Detalles bibliográficos

Título: The Power of Service : Keeping Customers for...

Editorial: Ponderosa Press

Año de publicación: 1998

Encuadernación: Illustrated Softcover

Condición del libro:Fine

Ejemplar firmado: Signed by Author

Edición: First Printing

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Sinopsis:

The Power of Service: Keeping Customers for Life is a comprehensive approach to customer service that ulitmately holds each individual responsible for his or her behavior. It addresses the complex issues that affect people's willingness to perform well and their dedication to their work. It shows how people are affected by their leaders, the power they are given to perform, how they are rewarded and recognized, and the systems, procedures and policies within which they work. This book addresses those issues and offers solutions and suggestions as to how organizations can create environments in which people thrive and inspire people to provide world-class service.

About the Author:

Petra Marquart is the principle in the speaking and presentation firm, Petra Marquart and Associates. She has a Bachelor of Arts degree in Communication and works as a coordinator for Customized Training Services, a division of Hennepin Technical College in Minneapolis, MN.

In her work with the college, she wrote customer service training programs for Mall of America, US Bancor, Target Center Arena, Fairview/University Health System, and Casinos America.

She has served as an educational partner with Honeywell's adult continuing education board, Northern States Power, Unisys, the American Institute of Banking, and the Minnesota Multi Housing Association.

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