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Personalising Library Services in Higher Education: The Boutique Approach

Tilley, Elizabeth

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ISBN 10: 1409431800 / ISBN 13: 9781409431800
Editorial: Routledge, 2012
Usado Condición: Good
Librería: Better World Books Ltd (Dunfermline, Reino Unido)

Librería en AbeBooks desde: 13 de octubre de 2008

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Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. N° de ref. de la librería GRP89522489

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Detalles bibliográficos

Título: Personalising Library Services in Higher ...

Editorial: Routledge

Año de publicación: 2012

Condición del libro:Good

Edición: New edition.

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Sinopsis:

In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services.

About the Author:

Andy Priestner is Information and Library Services Manager at the Judge Business School, University of Cambridge, UK. He was Chair of the UK's Business Librarians Association 2006-2010 and regularly blogs about business librarianship and the profession in general as 'libreaction'. Elizabeth Tilley is the Faculty of English Librarian at the University of Cambridge, UK. She has been active in professional library organizations at both national and international levels, most recently for CILIP's CDG Eastern Region group. She is a Fellow of the Higher Education Academy.

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Better World Books generates funding for literacy charities through the sales of second-hand books. Our current partner charities are READ International,the National Literacy Trust, Room to Read, Scottish Book Trust (Registered Charities no. 1128534, no. 1116260, no.1125803, SC027669), and the National Adult Literacy Agency. Much of our stock is ex-library due to our close relationships with UK libraries. We offer a service that helps them keep their unwanted books out of landfill. All ex-library books will be marked as such in their individual listings. 99% of orders are dispatched within 24 hours and we offer a 100% money back guarantee if you are not completely satisfied.

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