Imagen del editor

Logistics Customer Service (21 century Vocational planning materials Logistics Management Series)(Chinese Edition)


ISBN 10: 7300222277 / ISBN 13: 9787300222271
Nuevos Condición: New Encuadernación de tapa blanda
Librería: liu xing (JiangSu, JS, China)

Librería en AbeBooks desde: 7 de abril de 2009

Cantidad: 5
Comprar nuevo
Precio: EUR 59,01 Convertir moneda
Gastos de envío: EUR 0,00 De China a Estados Unidos de America Destinos, gastos y plazos de envío
Añadir al carrito


Language:Chinese.Paperback. Pub Date: 2016-2-1 Pages: 204 Publisher: China Renmin University Press Logistics customer service for logistics customer service positions Qualifications developed teaching materials. a selection of into the logistics customer service. pioneering logistics customers. logistics customer reception . logistics customers to negotiate. handling logistics customer objections and complaints . Get logistics customer commitment and retrospective analysis. improve logistics . N° de ref. de la librería CY009511

Hacer una pregunta a la librería

Detalles bibliográficos

Título: Logistics Customer Service (21 century ...

Encuadernación: paperback

Condición del libro:New

Acerca de


曾益坤、庞德义主编的《物流客户服务(21世纪高职高专规划教材)》是针对物流企业客户服务相关岗位任职要求而开发的教材,精选了"物流客户服务认知"、"物流客户开发与拜访"、"物流客户接待"、"物流客户投诉管理"、"物流客户关系维护"、"物流客户服务绩效评估"和"物流客户关系管理软件应用"七个项目共20个任务。本书按照项目化教学法要求编写,每个项目均明确了学习目标及重点难点;每个任务导入前,先对任务进行描述,同时做好知识准备;在解决方案中,再对每个需要完成的任务要点进行分析,并提出注意事项;课后还安排了思考练习。这些设计结合实际,利于读者拓展视野,提升客户服务能力和职业素质。 本书力求通俗易懂地将物流企业客户服务的主要环节、业务流程、处理方法和管理技术较为全面地介绍给读者,并侧重于实用性和可操作性。本书既可作为高职高专院校物流管理、工商企业管理、市场营销等专业的教材,也可以作为采购从业人员与物流产业相关人员的学习、培训参考用书。

"Sobre este título" puede pertenecer a otra edición de este libro.

Descripción de la librería

Thank you for visiting My bookstore! We are an online bookstore, and Is the China's largest online book sales. Generally our books are from China, with reasonable price and decent printing quality. We are always trying our best to satisfy customer's needs!

Ver la página web de la librería

Condiciones de venta:

We guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond within 2 business days. Please Note:We don't sell any international Edition to you...

Más información
Condiciones de envío:

Most orders are shipped within 24 hours. We will delivery these items to you by AIRMAIL, EUB, EMS, TNT etc.

Todos los libros de esta librería

Métodos de pago
aceptados por la librería

Visa Mastercard American Express Carte Bleue

PayPal Transferencia Bancaria