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Hotel reservation staff fine Manual (comic graphic version) the (Fu Buke hotel management practices another(Chinese Edition)


ISBN 10: 7115297517 / ISBN 13: 9787115297518
Nuevos Condición: New Encuadernación de tapa blanda
Librería: liu xing (JiangSu, JS, China)

Librería en AbeBooks desde: 7 de abril de 2009

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Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback. Pub Date :2012-11-01 Pages: 131 Publisher: People's Posts and Telecommunications Press Information Title: The most detailed fine hotel reservation staff operating manual (comic Illustrated Edition) (Fu Buke Hotel Management Practices another masterpiece! the most comprehensive services operating instructions! standardize operations. scientific assessment!) List Price: 20.00 yuan: GRAPHIC Press: People's Post published date :2012-11-1ISBN: 9787115297518 word count: 80.000 yds: 131 Edition: 1 Binding : Paperback: Big 32 Weight: Editor's star counselor - Fu Buke team another human resources masterpiece! - How to effectively market booking guests? - How to deal with guests time to shop no room? - How to deal with the special requirements of the room booking? VIP reservations canceled - how to deal with the situation? 24 matters specification .24 Assessment Standards .25 resolve service issues. Refined answers to the problems encountered by the reservation staff in their daily work. the most scientific most comprehensive operations canon! The fine the Executive Summary hotel reservation staff of the operating manual (comic illustrations Edition) services to prepare the hotel reservation staff. room booking. special reservations. booking special requirements. VIP reservations and guests arrived in front of their shops preparation work matters described in detail. The content including operation of step with the norms of the work matters. Assessment Standards. related to the solution of the problem and deal with three major modules. interspersed with comic and the flow chart. making interesting operability. Fine hotel reservation staff operating manual (comic illustration) for hotel reservations department managers. first-line reservation staff. especially new staff. as well as hotel trainer reading services ready to use the Table of Contents Chapter 3 work: finishing grooming. steps of grooming instrument specification 2. finishing grooming Assessment Standards Task two: the transition. handover steps and norms. handover of Assessment Standards work: Clean work area. step with the norms of the cleaning work area. hygiene Regional Assessment Standards: Service to prepare questions deal with How Clean booking equipment how to regulate the service terms. specification service etiquette and receive calls rooms book 4 work: telephone booking telephone booking steps and norms telephone booking Assessment Standards of work: Fax reservations. the fax booking the steps and specification 2. the fax booking the assessment score standard work: Online Booking 1. the network booking of step with the norms 2. networks booking the assessment score standard work four: to store book 1. steps to store booking the norms 2. to shop booked Assessment Standards: room booking issues deal with 1. How declined to guests booking 2. How correctly enter the booking information how to deal with a difficult question to answer. booking effective marketing. how to deal with a discount of 5 free requirements of special booking: Overbooking. of overbooking steps norms overbooked Assessment Standards of work: group bookings. the team booked steps norms. the Assessment Standards working group bookings three: book 1 meeting. the meeting booked steps norms. conference booking Assessment Standards work: Banquet Reservation. Banquet Reservation of step with the norms. the Banquet Reservation Assessment Standards work five: BOOKING 1 BOOKING steps and norms. BOOKING Assessment Standards of the problem: special booking problem coping. how to prevent overbooking Book 3 how to regulate the booking confirmation how to deal with guests in advance to store room how to handle guests time to shop room how to deal with customers by sales staff in advance how to handle commission Assessment Standards of work of the fourth chapter of the ordering of the booking special re. N° de ref. de la librería FW016886

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Título: Hotel reservation staff fine Manual (comic ...

Encuadernación: paperback

Condición del libro:New

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