N° de ref. de la librería
Sinopsis: Whether they are called clients, customers, constituents, or, in Disney-speak, guest, all organizations must better serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.
About the Author:
The Disney Institute is the professional development and external training arm of The Walt Disney Company. The company showcases "the business behind the magic" through seminars, workshops, and presentations.
Theodore Kinni has written, ghostwritten, or edited numerous books, including No Substitute for Victory, Achieve Sales Excellence, and Ayn Rand and Business. His articles and reviews have appeared in a wide variety of business periodicals.
Barry Abrams has narrated and produced audiobooks for a variety of publishers. Since 2012, he has also hosted and produced ESPN's In the Gate podcast. Based in Danbury, Connecticut, Barry engineers and calls live webcasts of his son's ice hockey games.
Título: BE OUR GUEST: Perfecting the art of customer...
Editorial: Disney Editions
Año de publicación: 2001
Condición del libro: Used: Good
Descripción Disney Editions, 2001. Estado de conservación: Very Good. Great condition for a used book! Minimal wear. Nº de ref. de la librería GRP11367090
Descripción Disney Editions, 2001. Estado de conservación: Good. Ships from Reno, NV. Shows some signs of wear, and may have some markings on the inside. Nº de ref. de la librería GRP95814325
Descripción Disney Editions, 2001. Estado de conservación: Good. Shows some signs of wear, and may have some markings on the inside. Nº de ref. de la librería GRP2554228
Descripción Disney Editions. Hardcover. Estado de conservación: VERY GOOD. Very Good copy, cover and pages show some wear from reading and storage. Binding may have light creases. Lots of life left in these pages. Nº de ref. de la librería 2803306722
Descripción Disney Editions. Hardcover. Estado de conservación: VERY GOOD. little to no wear, pages are clean. The cover and binding are crisp with next no creases. Nº de ref. de la librería 2810126188
Descripción Disney Press. Hardcover. Estado de conservación: Very Good. Book has appearance of light use with no easily noticeable wear. Nº de ref. de la librería G0786853077I4N00
Descripción Paperback. Estado de conservación: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Nº de ref. de la librería GOR004702016
Descripción Estado de conservación: Good. Be Our Guest: Perfecting the art of customer service (Disney Institute Leadership). Nº de ref. de la librería Amz4676964
Descripción HYPERION BOOKS, 2001. Hardcover. Estado de conservación: Good. Estado de la sobrecubierta: Good. HARDCOVER Legendary independent bookstore online since 1994. Reliable customer service and no-hassle return policy. New Arrivals. Book: USED, Good. Dust Jacket: Good. Bookseller Inventory # 02978078685307603. Nº de ref. de la librería 02978078685307603
Descripción Disney Editions, 2001. Hardcover. Estado de conservación: Used: Good. Nº de ref. de la librería SONG0786853077