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Foundations of Service Level Management

Sturm, Rick; Morris, Wayne

15 valoraciones por GoodReads
ISBN 10: 0672317435 / ISBN 13: 9780672317439
Editorial: Sams Publishing, 2000
Nuevos Condición: New Soft cover
Librería: Palexbooks (Sanford, NC, Estados Unidos de America)

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Detalles bibliográficos

Título: Foundations of Service Level Management

Editorial: Sams Publishing

Año de publicación: 2000

Encuadernación: Soft cover

Condición del libro:New

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Sinopsis:

Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.

Additional resources for this title can be found at: http://www.enterprisemanagement.com/IT_Mgmt_Solutions/

Biografía del autor:

Wayne Morris is the vice president at BMC Software, Inc. He speaks regularly at industry trade shows and conferences including Uniforum, Networld+Interop, DB Expo, Enterprise Management Summit and Computer Measurement Group. In addition, Morris is frequently asked to comment in major trade press articles on application management and his papers have been published in the USA, Europe and Australia.

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Established in 2010, Palexbooks is a US-based distributer of textbooks from major publishing houses such as Pearson Education, McGraw-Hill, and Harper Collins.

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